Karamjit Singh

Senior Technician at Lovely Professional University
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Contact Information
us****@****om
(386) 825-5501
Location
Shahkot, Punjab, India, IN

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Credentials

  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Nov, 2016
    - Oct, 2024

Experience

  • Lovely Professional University
    • India
    • Education Administration Programs
    • 700 & Above Employee
    • Senior Technician
      • Jun 2018 - Present

      Providing technical support to the block and also doing co-ordination between different departments and the block for the the smooth running of School. I used to handle 3 Blocks (19, 20 and 21), Law Gate, Girls Hostel 5 and 6 with 4 Schools (School of Law, School of Film Production, School of Journalism and School of Performing Arts) with 2 Computer Labs in total there were 110 computers and 59 projectors running under me. Later I got transferred to Department of School of Computer Application and Department of Research and Development, Department of Venture Pack (Block 33 and 38) in which I am handling Digital Lab, Robotics Lab, Cisco Lab, SAP LAB, Hardware Lab, and 4 Computer Labs in total there are 400 computers and 30 projectors. Also taught students for the basic of computers and performed the duties as an Invigilator, Scrutiny in the Examination Centre. Show less

  • FIS PAYMENT SOLUTIONS & SERVICES INDIA PRIVATE LIMITED
    • India
    • 1 - 100 Employee
    • Senior Executive - Field Operations
      • Feb 2013 - Jul 2017

      Managing 84 ATMs under my purview, which includes • Establishing and maintaining effective relationships. • Develops and executes action plans to meet them in a timely manner. • Initiates action and solves problems without being told to do so. • Sets high standards and consistently achieves goals. • TIS of ATM sites (includes site sourcing, implementation, CRA, and cash management). • Maintaining uptime of the ATM. My recent uptime of ATMs is 97%. • Frequently doing cash and site audits of ATM. • Minimizing the maintenance cost (frequently scheduling the preventive maintenance). • Doing regular meetings with the banks and share the minutes with my seniors to overcome any escalation. • Handling the team of different Cash Replenishment Agency, TIS Housekeeping vendors for smooth running of ATMs. Show less

  • AGS Transact Technologies Ltd.
    • Jalandhar, Punjab
    • Engineer – Customer Support
      • Oct 2009 - Jan 2013

      Handling more than 180+ ATMs, • Performing Second level maintenance of ATMs and retail products and devices such as module calibration and replacement and minimal software configuration. • Taking complete ownership of the service call while on-site resolving issues. • Following call handling and call closure procedures consistently. • I got an appreciation letter from the Managing Director for achieving the Preventive Maintenance target. • Following-through to ensure call completion. • Maintaining customer satisfaction includes communication, professional demeanor, and appearance through the resolution of service requests. • Also, I had cleared the two levels of white belt training (in Mumbai), which includes the manual installation of software and technicalities of ATM’s. Show less

  • HCL Technologies Limited (BPO Services)
    • Noida, Uttar Pradesh
    • Customer Service Executive
      • Dec 2007 - Jul 2008

      I used to work in two shifts, in the first half of the shift I worked offline and solving customer queries through E-mails. In the the second half, I used to take calls from the customers and provide resolution to their concern. On 11th June 2008, my call was audited for customer survey and the customer gave me extremely satisfied customer service and I was appreciated by my Service Delivery Level Manager. I used to work in two shifts, in the first half of the shift I worked offline and solving customer queries through E-mails. In the the second half, I used to take calls from the customers and provide resolution to their concern. On 11th June 2008, my call was audited for customer survey and the customer gave me extremely satisfied customer service and I was appreciated by my Service Delivery Level Manager.

  • Tech Mahindra Ltd.
    • Chandigarh, India
    • Customer Support Associate
      • Dec 2006 - Dec 2007

      Provide Technical support services and adjustment to the Customer in the bills. Solve customer complaints through Modules. Mainly 5 modules. Metasolve, HLR, INDR, POS. CRM (Customer Relationship Management). Mainly the compliant of the customer is raised in the CRM & performs the necessary activities to solve the complaint of the customer. Based on their roles and privileges every type of user can perform their activities. Provide Technical support services and adjustment to the Customer in the bills. Solve customer complaints through Modules. Mainly 5 modules. Metasolve, HLR, INDR, POS. CRM (Customer Relationship Management). Mainly the compliant of the customer is raised in the CRM & performs the necessary activities to solve the complaint of the customer. Based on their roles and privileges every type of user can perform their activities.

Education

  • Guru Nanak Public School - India

Community

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