Experience

Ocado

• United Kingdom
• 1 - 100 Employee

• LGV Shift Supervisor

  • Dec 2019 - Present

  LGV Shift Supervisor 11/2019 – CurrentMy job role supports the management of the LGV operation in an efficient and professional manner ensuring all targets are met without loss in performance to the business. My responsibilities include monitoring, overseeing and organising shift operations, including fleet, facilities and people management.The key responsibilities of this role include:• Supporting the management of the LGV operation by ensuring that everyone is fulfilling their duties and delivering an outstanding service to all internal and external customers.• Ensuring all loads are dispatched and completed in a timely manner.• Recording vehicle defects and monitoring the driver defect process and monitoring.• Liaising with Service Providers to ensure repairs are carried out in a timely manner, with minimum disruption to the operation.• Support meetings following company disciplinary and grievance processes.• Working within strict health and safety guidelines. Show less

• Service Delivery Administrator

  • Feb 2016 - Dec 2019

  Being an Administrator has allowed to me to stretch my abilities into a new areas which I wouldn’t have dealt with before. This brought new challenges and exciting prospects to my new position and allowed me to express my talents and abilities in a new form and bring on board what I have learnt from past jobs and put them into practice.Roles and responsibilities:• Looking after an ever increasing amount of staff, current levels are 850 + drivers and 15 managers.• Organise and process investigations and Disciplinaries in a formal and time efficient manor between managers and drivers, also acting as a witness while note taking in these meetings.• Having to manage and prioritise an ever increasing schedule for all managers. • Maintaining all stock levels, Processing uniform orders and P.P.E for all 850+ drivers and other members of staff.• Building an excellent rapport with external companies to my advantage.• Being able to fix Pc’s (Problem solving) on the spot, hardware and software wise.• Processing reports, Data and important information to allow various departments to work in harmony Show less

• CSTM (Customer Service Team Member

  • Jan 2015 - Feb 2016

  Being the face of Ocado to our customer we deliver 1st class service and should any issues occur then we will try our very best to rectify it.Driving a pre-planned route whilst in control of a £60k vehicle carrying stock for our customer.Dealing with any vehicle issues and keeping customer up to date with reorders, or later deliveries.



Leicester Car Care Ltd

• Lecester

• Met Strip and fit Technician

  • 2012 - 2015

  MET (Strip & Fit) Technician My job involved me take apart damaged parts of vehicle, removing Mechanical, Electrical, Interior trim and body panels that came in to be removed and replaced. Reinstall trim, electrical and mechanical components as well as body panels once back from paint shop Worked on a average 10-20 cars per week depending out severity of damage. • Carrying out mechanical, electrical and trim work for a range of makes/models • Undertake the dismantling and reassembly of damaged vehicles (Strip and Fit), to an extremely high standard • Carry out technical maintenance, repair or replace parts within the estimated time • Report any additional parts damaged when stripping down and return all unused parts • To dismantle and rebuild vehicles as instructed by Estimate/Job card, or special instructions from the Workshop Controller • To report unseen damage absent from the Estimate as soon as it is identified • To assess tool and equipment requirements, and to report damaged or faulty equipment immediately • Preparation and priming of a new/repaired panel to first masking stage • Ensuring a clean and safe environment for work in each bay. • Repairing and servicing vehicles. • Diagnosing mechanical faults and finding solutions to solve the problem that it initially came in with. • Changing parts such as body panels, mechanical, electrical, interior parts including the servicing of these parts. • Offering quick and efficient solutions to everyday automotive problems. Show less



Asda

• Retail
• 700 & Above Employee

• Home Shop Section Leader

  • 2002 - 2012

  Section Leader/ Manager for Home shopping -12.5year’s retail experience (1 Years management) last 3 years Seasonal Being a section Leader (Safe and Legal for Home Shopping) it is my duty to delegate amongst the team to keep it up and running as smoothly and efficiently as possible using the least amount of resources. My duties include the following: • Preparing drivers plans with customer details, driving routes and orders. • Train every colleague with the tools and knowledge they require to complete the job efficiently and safely • Deal with mistakes, re deliveries, customer complaints. • Make sure all colleagues are trained correctly up to Asda standards and polices, ensure all delivery vehicles are road worthy and getting faults fixed quickly. Show less