Experience

Wheels Up

• Consumer Goods Rental

• Director of Operator Success

  • Feb 2015 - Present

• Director of Operator Success

  • Feb 2015 - Feb 2021

  • Maintain a deep understanding of FAR Part 91 and 135 operational procedures guiding corporate and commercial flight operations in full adoption of the scheduling solution in all aspects of the operation. • Provide the utmost in customer service problem-solving issues, guiding on workflow processes and organizing report requests while communicating to C-Level Executives and middle management of small and large flight operations. • Responsible for managing a growing team of Customer Success Specialists, educating, and guiding in their success while providing proper resources.• Coordinate and facilitate web conferences with customers to provide in-depth training in all aspects of the web based platform, i.e. Operations, Finance, Crew Records, Maintenance and Sales. • Create and continue to streamline internal onboarding processes to ensure expeditious customer success. Show less



Chicago Jet Group

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Charter Manager

  • May 2010 - Nov 2014

  Charter Manager • Organize and oversee all quoting, planning and coordinating of company aircraft while ensuring all domestic and international operations are safe, efficient and professional based on FAR Regulations, our companies General Operations Manual and Operations Specifications. • Utilize FOS to calculate and provide prompt and accurate price quoting to end users, operators and brokers. • Foster and develop relationships with current and potential charter clientele by following up and seeking a final decision. • Source aircraft based on an approved vendor list that uphold the same or better safety ratings for clients/owners in the event an aircraft within our fleet is unavailable. • Develop relationships with charter customers and industry personnel to promote goodwill and expand the Chicago Jet Group’s vendor network. • Conduct collation and reconciliation of completed trips and department expenditures and communicate to accounting personnel for efficient invoice processing and budget planning. Cabin Service Representative • Provide first class, professional cabin service on-board a Falcon 900. Responsible for purchasing stock for aircraft and assuring the charter fleet are stocked, clean and ready for trips. Purchase, prepare, and/or order catering for the aircraft. Show less



Camden Aviation

• United States
• Airlines and Aviation

• Charter Coordinator

  • Feb 2008 - Nov 2009

  • Promptly answered incoming phone calls, quoted charter trips, scheduled and coordinated all facets of various domestic and international itineraries. • Utilized Flight Operations Software (FOS) to facilitate aircraft and crew availability developing and maintaining relationships with other charter operators and vendors to assist in sourcing needs. • Scheduled crew needs and client requests such as catering, ground transportation, helicopter transfers, hotel accommodations, etc. • Negotiated agreements and discounts with vendors such as FBOs, hotels, ground transportation, international handlers. Show less


T-Bird Aviation
• United States
• Airlines and Aviation
• Charter Coordinator

  • Jul 2005 - Feb 2008