Experience

GetResponse

• Poland
• Software Development
• 300 - 400 Employee

• Deliverability Specialist

  • Jul 2021 - Present

  - reviewing large sets of data, performing statistical/pattern/content analysis, conducting investigative research- working daily with ISPs like Microsoft, Gmail, Yahoo, Onet, Wirtualna Polska and others to identify issues and resolve them- working on improving our sending infrastructure to maintain the best possible reputation- monitoring MTA software, checking configurations- working with internal and external deliverability and logging tools (SNDS, Elastic (Kibana), Google Postmaster Tools, Validity (Everest), MySQL, etc.) - finding solutions for small, medium and enterprise customers' deliverability challenges: IP/domain reputation, list management, authentication, warmup, etc.- performing internal deliverability trainings and preparing educational materials

• Compliance Specialist

  • Nov 2020 - Jun 2021

  - monitored and acted upon abuse indicators (complaint rates, abuse reports, engagement metrics)- prevented abuse of our mailing channels (spam/scam/phishing)- enforced internal policies and educated our customers about email marketing best practices and email industry standards- performed vettings/prospect screenings, analyzed their reputation and online footprint via internal and external tools and sources- performed risk assessment, identified and escalated red flags associated with clients' activity and prospects' intel- participated in the development of internal anti-abuse systems and anti-spam policies- followed the changes in industry standards and encouraged their implementing when applicable- represented the company within the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG)

• Junior Compliance Specialist

  • Oct 2019 - Oct 2020

• Customer Success Advisor

  • Jul 2019 - Sep 2019

  - responded to inquiries and educated customers, helped them create successful marketing campaigns, email funnels, complex automations, landing pages and webforms- troubleshot customers' issues- coordinated solutions with IT and management- worked on products' FAQs, translations- looked over inquiries on social media

• Customer Success Intern

  • Jul 2018 - Jun 2019