Karabo Moshoete
Quality Assurance Specialist - Gauteng & North West at Tourism Grading Council of South Africa- Claim this Profile
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MILLICENT SHAI
Karabo is very goal orientated, gives attention to detail.
MILLICENT SHAI
Karabo is very goal orientated, gives attention to detail.
MILLICENT SHAI
Karabo is very goal orientated, gives attention to detail.
MILLICENT SHAI
Karabo is very goal orientated, gives attention to detail.
Credentials
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Certificate in international Tourism
City & Guilds -
Change Management Certificate
ITS learning and Development Institute -
Galileo First Class & Online Computer Based Training Programs
Galileo Southern Africa -
Presentation & Communication Skills Certificate
Imsimbi Training
Experience
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Tourism Grading Council of South Africa
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Hospitality
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1 - 100 Employee
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Quality Assurance Specialist - Gauteng & North West
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May 2010 - Present
Assist in the development and implementation of the grading criteria (and on-line grading system) which is globally recognised and credible to visitors, experiences and stakeholders. Collaborate with development team to identify and correct system bugs. Enhance and Improve the integrity of the Grading process. Project Management and Implementation. Stakeholder management and communication. Stringent Management of assessors in line with SPA, TGCSA's policies and procedures. Guide the TGCSA with its retention strategy as grading is a voluntary system in South Africa.
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Sales & Information Manager
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Aug 2006 - Apr 2010
Development and implementation of the NWPTB database & CRM system. Development and implementation of the Call Centre system for the NWPTB. Development and implementation of the music on hold system. Development and Implementation of the distribution strategy. Stakeholder management by way of ensuring that NWP based tourism products are well represented at relevant marketing platforms Managed efficient operations at Five Visitors Information Centers (VICs) across the NWP and one at OR Tambo International (ORTIA) Responsible for brand activation at events and exhibitions, i.e. Outdoor expo, Meetings Africa, Soweto Festival, Indaba, WTM, ITB etc.
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Marketing Coordinator
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Sep 2003 - Jul 2006
Assisted project managers in briefing projects to the agencies. Assisted with the distribution of promotional material. Building relations with industry partners and most importantly the Provincial Tourism Authorities. Secretariat for the Provincial Marketing Forum. Increased brand exposure and customer engagement with regards to the Sho't Left campaign. Diversified campaigns by managing special promotional product giveaways and appearances. Project Manager for ETEYA 2006 Coordinated and executed diverse marketing and customer events such as Indaba and Meetings Africa.
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Marketing Intern
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Sep 2002 - Aug 2003
Packaging and dissemination of tourism information. Organized plans, resources, and schedules for marketing events. Assisted senior marketing professionals by compiling information on market trends and competitors. Boosted brand awareness with fresh, engaging marketing collateral. Contributed to strategic planning with in-depth market and competitor research. Facilitated smooth accounting by assisting with inventory and sales tracking. Learned about different marketing strategies by shadowing and assisting senior team members.
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Travel coordinator
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Jan 2001 - Nov 2001
Domestic reservations including car, flight, accommodation and conferences. Domestic reservations including car, flight, accommodation and conferences.
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Education
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2016 - 2020
University of South Africa/Universiteit van Suid-Afrika
BCOM Tourism Management -
2010 - 2010
North-West University / Noordwes-Universiteit
Advanced Strategic Project Management Certificate -
2000 - 2001
Rosebank College
Diploma in Travel & Tourism -
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Grade and assess an establishment
Proserve
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