Experience

adumo

• South Africa
• Financial Services
• 1 - 100 Employee

• Customer Service Agent

  • Nov 2022 - Present

  Client Services Client Services



Rugged SA

• South Africa
• Retail
• 1 - 100 Employee

• QA Technician

  • Nov 2021 - Oct 2022



B2E Technologies

• South Africa
• Computer Networking Products
• 1 - 100 Employee

• Field Services Engineer

  • Jun 2020 - Jun 2021

  Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop infrastructure, in accordance with department standards Provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation Ensure that work is carried out within agreed service levels and in accordance with department guidelines Create, maintain, and distribute reports of progress to senior leadership Migrating servers from Windows XP to Windows 7 or higher platform Maintain client databases with up to date solutions and clear record of activities Explain and document technical issues in a clear way to clients Use call logging system to accurately record telephone requests Show less



CCI Global

• South Africa
• Telecommunications
• 700 & Above Employee

• Technical Support

  • Oct 2019 - May 2020

  Router configuration Hauwei smart phone; smart watch setting and updating Supporting customers by emailing and giving technical solution of product. Communicating with clients regarding grievances from the company also giving new information on new products or services. Data Capturing Action and close new calls within customer SLAs Maintain and manage calls Book installations to the correct call and manage assigned calls Provide remote and or onsite desktop systems support to clients Show less



Digital Solutions Group Inc

• United States
• Advertising Services

• Outbound agent

  • Oct 2017 - Sep 2019

  Data Capturing Action and close new calls within customer SLAs Maintain and manage calls Book installations to the correct call and manage assigned calls Provide remote and or onsite desktop systems support to clients Effectively & timeously handle computing queries & incidents for clients Continuously improve their technical knowledge to be able to deal with a larger range of technical queries across multiple platforms e.g. computing, mobile, PC, Mac. Configuring and Maintaining Computers and other equipment Show less



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• Telemarketing Specialist

  • Jul 2013 - Sep 2017

  Data Capturing Outbound Agent Router configuration Provide remote and or onsite desktop systems support to clients Configuring and Maintaining Computers and other equipment Data Capturing Outbound Agent Router configuration Provide remote and or onsite desktop systems support to clients Configuring and Maintaining Computers and other equipment