Executive Manager: Head of Projects

• Dec 2020 - Present

Give report to EXCO Guide employees through their developmentDevelop department wide reports on progressEnsure that the department budget is being metImplement department wide proceduresEnsure that the department is meeting its goalsDevelop long term goals for the departmentEnsure that employees are happy

Scrum Master / Project Manager

• Apr 2020 - Nov 2020

Business Analyst / SCRUM Master

• Sep 2019 - Mar 2020

Business Analyst - CRM(Vodacom)

• Jan 2019 - Aug 2019

Business Analyst - Customer Life Cycle Management Project (ABSA)

• Jan 2018 - Dec 2018

Define web based solutions for the customer by:- Creating Value added systems- Creating Value added products- Identifying new areas for product development and leading experimentation within them- Use data analysis to inform product development decisions- Document business and functional requirements via an Agile process- Working closely with design and engineering leads

Business Analyst - Credit Risk Department(ABSA)

• Jul 2017 - Dec 2017

Make recommendations to reduce or control riskWork with traders to calculate the risk associated with specific transactionsLiaise with underwriters and insurersConsider proposed business decisionsConduct research to assess the severity of risk

BA / PM Consultant

• Sep 2016 - Jul 2017

Business Analyst Consultant: Gather information and analyze the data related to particular organizational problems or challenges, to develop solutions. Help prepare recommendations for implementing new procedures and help train company employees. Design new forms and reports, if needed, and may conduct followup meetings with clients to gauge the success of recommended changes. Project Management Consultant: Balance time, money and scope of the project assigned to. Prioritize tasks to ensure timely execution of the project from start to finish. Identify necessary resources and create and execute a working plan with production schedules and timelines. Assign individual responsibilities to a team. Show less

Business Analyst

• Dec 2014 - Sep 2016

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. • Design new computer programs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. • Improve systems by studying current practices; designing modifications. • Recommend control by identifying problems; writing improved procedures. • Maintain system protocols by writing and updating procedures. • Provide references for users by writing and maintaining user documentation; providing help desk support; training users. • Maintain user confidence and protects operations by keeping information confidential. • Prepare technical reports by collecting, analysing, and summarizing information and trends. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contribute to team effort by accomplishing related results as needed. Show less

Mobile Application Developer

• Feb 2014 - Nov 2014

Switchboard Operator (Temp)

• 2010 - Jun 2013

Receiving calls and directing them to the relevent people, office admin work related. Receiving calls and directing them to the relevent people, office admin work related.

Outbound Agent

• Jan 2009 - Dec 2009

Following up with all the service centres if the job was done up to standard Following up with all the clients on a daily basis Advising clients on how to use the product Marketing and selling the product over the phone Ensuring that the client is helped and all issues/queries are sorted timeously Following up with all the service centres if the job was done up to standard Following up with all the clients on a daily basis Advising clients on how to use the product Marketing and selling the product over the phone Ensuring that the client is helped and all issues/queries are sorted timeously