Experience

Optix (Previously DriveRisk)

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Monitoring Agent

  • Jan 2020 - Present

  On Road Fleet Management Monitoring Driver Fatigue and Distractions Reporting Collisions timeously to ensure that the drivers are attended to as soon as possible Capturing Driver Report Calls and sending Reports to Fleet Managers for coaching Reporting Driver Misconduct and ensuring that the Fleet Managers are addressing this with the drivers On Road Fleet Management Monitoring Driver Fatigue and Distractions Reporting Collisions timeously to ensure that the drivers are attended to as soon as possible Capturing Driver Report Calls and sending Reports to Fleet Managers for coaching Reporting Driver Misconduct and ensuring that the Fleet Managers are addressing this with the drivers



Next360 | Cellular | Money | Insure

• South Africa
• Telecommunications
• 1 - 100 Employee

• Customer Experience Manager

  • Apr 2019 - Dec 2019

  Collaborate with Team Leaders on Training and Quality ControlHandling and following up on Call Centre EscalationsImplement and Document Operational processes Reporting on Sales, Kiosk and Call Centre performance Assist with preparations for Tourism Expos and Marketing EventsFacilitate staff conflict resolutions in the workplaceDeveloping and Maintaining Supplier RelationshipsEnsuring that system developments align with the Call Centre’s needsGenerate monthly churn reports and update on PowerBI Monitor Kiosk and Call Centre staff adherence daily Show less

• Customer Fulfilment Officer

  • Jul 2018 - Dec 2019

  Manage Warehouse and SIM Inventory Ensure that Kiosks' Daily Operational Needs are metActivate and Recharge Business Partner SIM cardsSupport Sales Team and Kiosks' StaffChanneling Customer and Partner Support Requests through to Call CentreLiaise with Suppliers for the organisation's Marketing, Courier, Stock and Stationery needsVisit Kiosks' monthly for AuditsGenerate Sales Reports, Customer Lifetime Value Reports, Activation Reports and Trend AnalysisDaily Stock takes and Checklists for Kiosks' and HO WarehouseAssist Call Centre Staff wherever necessary Create Purchase Orders for Promotional Items, SIM Stock and StationeryArrange deliveries and collections where necessary Show less



Evo Consulting Services (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Consultant

  • Jan 2018 - Jul 2018

  Sage Accounting Software Installations Software Registrations, Upgrades and Renewals Designing Invoice and Statement Layouts on Sage Evolution Resolving TB and Inventory Imbalances on Sage Evolution SQL Sync Checks for Branches and Access Permissions Backup, Restore and Locate Databases Billing Inquiries and Customer Support Sage Accounting Software Installations Software Registrations, Upgrades and Renewals Designing Invoice and Statement Layouts on Sage Evolution Resolving TB and Inventory Imbalances on Sage Evolution SQL Sync Checks for Branches and Access Permissions Backup, Restore and Locate Databases Billing Inquiries and Customer Support



Enterprises University of Pretoria

• Higher Education
• 1 - 100 Employee

• Operations Assistant

  • Jun 2016 - Sep 2016

  Administration of project related corporate governance Administration of tender and project processes Payroll Administration on active projects Compiling reports on project related activities for management Capture, coordinate and monitor financial claims and invoices Liaise with Finance to approve Purchase Orders and Invoices Support with follow up of Debtors and Creditors Administration of project related corporate governance Administration of tender and project processes Payroll Administration on active projects Compiling reports on project related activities for management Capture, coordinate and monitor financial claims and invoices Liaise with Finance to approve Purchase Orders and Invoices Support with follow up of Debtors and Creditors



Nashua Mobile

• Telecommunications
• 300 - 400 Employee

• Operations Administrator

  • Jan 2010 - Nov 2014

  Update all postal, email and courier addresses before every bill run Ensure validity of courier addresses to reduce courier cost and manage the driver’s routes Ensure all invoices from Suppliers are received, verified, signed and handed to the COO for authorisation Collect Invoices from the COO and send to Finance before cut off Managing company’s stationery orders and distribution for all stores and departments Creating Purchase Orders for the IT Department's Stationery requests Update all postal, email and courier addresses before every bill run Ensure validity of courier addresses to reduce courier cost and manage the driver’s routes Ensure all invoices from Suppliers are received, verified, signed and handed to the COO for authorisation Collect Invoices from the COO and send to Finance before cut off Managing company’s stationery orders and distribution for all stores and departments Creating Purchase Orders for the IT Department's Stationery requests



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2006 - May 2009

  Prepaid Customer Services, Call Centre Agent Verification and Authentication of every customer Providing GPRS settings and educating customers about Data Usage and Charges PIN and PUK Queries Blacklisting Lost/Stolen handsets Activating International Roaming SIM Swaps Balance Checks Itemised Billing Inquiries Prepaid Customer Services, Call Centre Agent Verification and Authentication of every customer Providing GPRS settings and educating customers about Data Usage and Charges PIN and PUK Queries Blacklisting Lost/Stolen handsets Activating International Roaming SIM Swaps Balance Checks Itemised Billing Inquiries