Team leader

• 2021 - Present

Sales And Marketing Representative

• May 2020 - Present

Call Center Customer Service Representative

• Sep 2019 - May 2020

Assisting customers with any Huawei query at hand. Assisting customers with any Huawei query at hand.

Technical Support Consultant Fixed line and mobile billing for telkom

• Mar 2018 - Sep 2019

Responsibilities : handle customer inquiries telephonically : Research required information using available resources : manage and resolve customer complaints, enquiries and faults : provide customers with product and service related information : update new and existing customer information into system : identify and escalate priority issues : Route calls to appropriate resource/department : follow up customer calls where necessary : document all call information according to standard operating procedures : complete call logs : produce call reports regarding call types as well as escalations resolved : Educate customers with information packages on products or services, as well as self-help options. : Assist customer with billing arrangements as well as enquiries Show less

ppt

• Jul 2016 - Jan 2018