Experience

Astral Control Services Ltd.

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Office Administrator

  • Nov 2011 - Present



Northumbria Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Researcher

  • May 2009 - Sep 2011

  Major Investigation TeamUndertake research to contribute to the prevention and detection of major and serious crime.Examine reports produced from seized mobile phones and computers.Present information gained from phones and computers in a clear and understandable way and make recommendations for further action which may be required based on the information gathered.Identify and summarise telephone calls and texts pertinent to an investigation.Work closely with the Senior Investigating Officer and analyst in order to support the investigation.View confidential and private information and adhere to confidentiality procedure and data protection policy.Orally present information to officers and other members of staff in one-to-one situations as well as briefings, management meetings and external meetings.Answer questions and queries from officers regarding information gained efficiently and effectively.Interrogate various computer systems such as police specific systems through to open source systems and databases in order to find information pertinent to an enquiry.Create profiles and establish associations of key people being investigated. Produce documentation to detail associations of key people to aid the investigation.

• Researcher

  • Jul 2008 - May 2009

  Professional Standards DepartmentInterrogate various computer systems.Collate information to present at monthly senior management meetings.Attend meetings with senior management.Collate information in order to comply with freedom of information requests.Dec 2007 - Jul 2008 - Support Staff - Public Protection Unit - Domestic ViolenceAssess risk level of domestic violence victims using a pre-set matrix.Update force system and database with details of incidents.Inform external victim support agencies if victim of abuse has requested addition help.

• Support Staff

  • Jun 2005 - Jul 2008

  Collate information, update spreadsheets and prepare statistics relating to the drug intervention program. Present statistics to senior management and external groups in a meaningful and clear way.Attend meetings with management and external agencies, record minutes and distribute to all attendees.Create and send letters to victims of crime in compliance with the victim charter.Organise and record police files to be stored externally.Develop and organise a bail management system to aid custody sergeants. Contact police officers requesting compliance with the bail management system.Create and send letters to people on bail informing them when there is no further action to be taken against them.HMRC2003 - 2005 - Tax Credit Office - Temporary Processing OfficeReview Child and Working tax credit applications which had been flagged as containing an error.Identify if an error actually exists and assessing if it can be corrected without contacting the claimant.Contact the claimant either via telephone or by letter while being mindful of the data protection act.Periodically supervise a small team of staff whenever my line manager was unavailable.Deal with and diffuse staff conflict in a respectful and professional manner and brief my line manager on her return to work.Attend management meetings in the stead of my line manager if ever she was unavailable.I have also worked as bar staff in a local social club, where I had the responsibility of opening and manning the premises by myself for one of my shifts during the week, a short season as bar staff at Butlins in Bognor Regis and as waiting staff at Sunderland Stadium of Light for the executive boxes on match days.