Product Manager

• Jun 2023 - Present

Product Manager

• Aug 2022 - Oct 2022

- Product leader for SaaS Point of Sale startup. Domain ownership of register app, inventory management, payments, integrations, compliance, data architecture, and infrastructure. - Developed the organization’s product strategy and roadmap based on business objectives. - Designed and implemented a Product Development process for the company. - Developed a data-driven feature prioritization process for the Product Development organization. - Performed extensive user research leveraging insight from internal and external stakeholders, including user interviews, market research, and competitive analysis. - Outlined detailed product requirements, MVP, and success metrics for each feature or product developed, in collaboration with Design and Engineering. - Managed agile teams through development using a scrum framework. Facilitated scrum events such as refinement, sprint planning, and retrospective, ensuring efficient development and product delivery. - Prepared for public release of new features, including documentation, management of alpha and beta testing, performing internal demos and training, and preparing a go-to-market plan. Show less

Product Manager

• Apr 2020 - Jun 2022

- Responsible for development of API integrations between a SaaS ecommerce platform and third party softwares, with the goal of minimizing manual entry for users, enabling analytics, and providing a robust suite of tools to enhance the Dutchie core product. - Management of the full product development life cycle, from ideation and problem validation through public launch and iteration. - Feature team leadership including a collaborative relationship with design, engineering, and QA. Facilitation of scrum events such as refinement, sprint planning, retrospective, and daily standup. - Development of success metrics and analytics to track feature adoption and usage. Show less

Senior Product Support Specialist

• Aug 2018 - Mar 2020

- Advanced technical support, working directly with engineers to identify and resolve bugs, perform technical tasks, and improve product functionality.- Member of cross-functional agile product teams, informing feature development by providing user insight and research, as well as managing beta testing and the go-to-market process for releases. Product domains included integrations, core product, and compliance.- Communicated feedback and priorities from customer-facing teams to product teams, writing user stories and assisting with RICE prioritization by providing reach and impact data. Show less

Customer Support Specialist

• Mar 2018 - Aug 2018

- Technical support for customers of SaaS Point of Sale company. Leveraged extensive product knowledge of software and peripheral hardware to advise on proper usage and best practices.- Management of escalations and incidents such as widespread service outages.- Crafted product documentation and trained new hires. Led onsite visits and performed user research.

Office Manager

• Oct 2017 - Mar 2018

- Processed invoices, both accounts payable and accounts receivable. - Managed mass email marketing campaigns. - Managed digital marketing campaigns, including Google AdWords search and display network campaigns which drove increased web traffic. - Kept detailed records of sales transactions, invoices, and associated marketing outreach. - Communicated with clients regarding content for investor outreach. - Handled inbound email and phone inquiries and provided support to platform users. - Utilized Analytics data to optimize communications and ad performance. Show less

Expert II

• Jan 2017 - Oct 2017

- Provided in-depth support to a large and diverse customer base comprised mainly of independent contractors. - Detailed and reported issues and pain points to improve customer experience. - Helped to manage rollouts of new internal systems and processes, including assisting with communication and training. - Communicated with engineering team to eliminate glitches and bugs. - Innovated and improved office processes, including the redesign of purchasing workflow and supply inventory management. - Researched compliance and regulation to make sure partners are protected from audit. - Helped to foster better interdepartmental relations and close gaps in communication. Show less

Administrative Assistant

• Sep 2013 - Sep 2015

- Responsible for daily operations of Portland office, including scheduling, mail services, supply purchasing, organization and tidiness, and management of front desk area. - Coordinated planning for Portland office and cross-location events, including office parties, inservice or training events, community-building outings to sports games and performances, and client visits. - Frequent member of project teams and leader of planning committees for technology rollouts, workspace design, event planning, and office initiatives. - Managed employee recognition program across office locations. - Developed and maintained relationships with vendors, sales representatives, event coordinators, and other external contacts. - Kept accurate employee records and tracking documents. - Assisted with annual budget preparation and prepared expense reports; familiar with accounting coding and procedures. - Responsible for mass office communications, including emails and newsletter design across locations. - Booked employee travel using Egencia and Concur. - Innovated and created efficient workflows and systems for Facilities and IT processes such as phone number transitions and supply ordering. - Assisted with the design and planning of a major office renovation, as well as coordination of office moves. - Assisted employees with scheduling, technologies, expenses, and general institutional knowledge. Show less

Administrative Assistant

• Nov 2012 - Sep 2013

- Assisted with bookkeeping duties, including bill entry, order entry, and general journal entries in Quickbooks. - Constructed promotional materials with a mix of graphics and text, as well as designing print ads. - Wrote press releases for company milestones, new products, and awards. - Wrote and maintained content on corporate and retail websites and blogs, and wrote reviews and product descriptions. - Managed all social media marketing, including two Facebook pages, Twitter, and Foursquare. Ran giveaways and contests, and increased traffic by 200%. - Assisted with customer service and creation of custom orders. Show less

Editorial Intern

• Jan 2012 - Apr 2012

- Wrote a lead investigative story that prompted legislative action. - Reviewed, researched and investigated story leads. - Managed direct communication with media contacts and interview subjects for content development. - Attended public and governmental events for media coverage. - Participated in filming video and live-Tweeting from events. - Wrote a lead investigative story that prompted legislative action. - Reviewed, researched and investigated story leads. - Managed direct communication with media contacts and interview subjects for content development. - Attended public and governmental events for media coverage. - Participated in filming video and live-Tweeting from events.

Reporter

• Oct 2010 - May 2011

- Covered all community and governmental events in two towns, along with all regional sports activities for publication of a weekly newspaper. - Conducted all photography associated with stories.- Wrote person, artist and town profiles, gardening pieces for special supplements, and theater reviews for the entertainment section of the paper. - Utilized Associated Press style in all written publications. - Researched and verified accuracy of all information included in stories, including complicated and constantly-changing budget numbers. Show less

Receptionist

• Sep 2010 - Oct 2010

- Managed the event calendar section of the newspaper and maintained organized records of all event listings, using Adobe InDesign. - Received and processed all marriage, birth and death notices. - Proofread all ads and obituaries for completeness and accuracy. - Greeted all office visitors, answered telephone calls, and provided administrative support to office staff.