Experience

Jackson State Community College

• Higher Education
• 100 - 200 Employee

• First Steps Advisor

  • Aug 2022 - Present

  - Monitor, coach, and advise an assigned caseload of students through progression metrics through first year of advising- Provide academic advising for all student majors via in-person, email, telephone, or Zoom appointments- Refer students to on and off campus resources to meet their needs outside of the classroom (i.e. tutoring, food pantry, housing assistance)- Work with students on Program of Study requirements- Assist students with degree planning for both Jackson State and their desired four-year institution- Assist students in creating Academic Plans for financial aid appeals and Fresh Start applications- Advise students on the university transfer process- Assist students with developing strategies to aid in success in the classroom to promote student retention and success (i.e. time management, study skills tips, one-on-one tutorials of commonly used platforms for class)- Instructing students on how to be prepared for an advising session (i.e., accessing degree works, course choices, graduation planning, time management)- Track relevant student data using excel and Argos- Assist with planning and facilitation of orientation- Creation/implementation of nudging campaign utilizing email and text software for fall and spring semesters- Promote innovative and high impact practice policies and procedures that result in improving student success and retention- Assist with the maintenance of records for assigned students- Actively participate in professional development opportunities to close the equity gap and increase student success- Actively participate in professional development opportunities pertaining to advising and success coaching in order to stay up to date on best practices- Participate in various committees on campus and in the community at large in order to promote professional development- Work with a statewide team to implement the Tennessee Coaching Project, an effort led by the Tennessee Board of Regents



Freed-Hardeman University

• United States
• Higher Education
• 300 - 400 Employee

• Regional Admissions Director

  • Sep 2018 - Aug 2022

  - Traveled throughout the year, all over Alabama & Mississippi, to recruit students- Counseled students from applicant stage until move-in day- Managed interns- Hosted students and their families and/or guests during campus visits- Maintained relationships with students, audiences, and alumni- Represented the university at a large range of events (school visits, college fairs, conferences, etc.)- Organized the school's sponsorships of events and conferences- Coordinated booths, workforce, activities, lodging, transportation, and personalized outreach for conferences and college fairs- Managed my own, individual expense account for assigned recruitment region- Coordinated Summer Camp Recruitment Program: created an application, interviewed applicants, hired qualified candidates, created training material, conducted training, coordinated with other departments to select summer camps and find lodging, troubleshot issues as they arose for recruiters, managed the programs expense account, guided students through HR on-boarding process, and created incentives to encourage morale and performance



Ingram Content Group

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Customer Care Specialist

  • Feb 2018 - Sep 2018

  - Addressed customer requests in a timely and and accurate fashion- Provided accurate and appropriate information to answer questions and troubleshoot issues- Properly directed inbound calls to improve customer service- Consistently achieved a 90% quality and performance rating - Addressed customer requests in a timely and and accurate fashion- Provided accurate and appropriate information to answer questions and troubleshoot issues- Properly directed inbound calls to improve customer service- Consistently achieved a 90% quality and performance rating



Thomas & Company

• Construction
• 1 - 100 Employee

• Claims Analyst

  • Jul 2017 - Jan 2018

  - Processed 150+ Unemployment claims a week and established a consistent working relationship with my client’s Management and HR departments.- Represented 15 companies in the unemployment claim process with several different state adjudicators - Collected, organized, and proof-read documents and information from clients about employees, time sheets, policies, and data for the state governments utilizing Facsys, and the company’s own internal software - Processed 150+ Unemployment claims a week and established a consistent working relationship with my client’s Management and HR departments.- Represented 15 companies in the unemployment claim process with several different state adjudicators - Collected, organized, and proof-read documents and information from clients about employees, time sheets, policies, and data for the state governments utilizing Facsys, and the company’s own internal software



Wendell Robert Firm L.L.C.

• United States
• Staffing and Recruiting

• Public Relations Intern

  • May 2017 - Jul 2017

  www.wendellrobert.com www.wendellrobert.com

• Student Office Worker/Admissions Intern

  • Aug 2014 - May 2017

  Office Worker (August 2014 - December 2014; August 2016 - May 2017): - campus tour guide- wrote post cards to prospective students- entered student information into SalesForce- organized supply closetIntern (January 2015 - December 2015):- called prospective students- recorded information in a spreadsheet- created a tour protocol for student workers- organized student workers to call prospective students for special event days- reorganized student worker space



Bramblett Group

• United States
• Advertising Services
• 1 - 100 Employee

• Intern

  • Sep 2016 - Nov 2016

  - organized past work for clients- brainstormed for client rebranding- wrote press releases for clients- edited other press releases- help run a media day for a client- helped organize media representatives for an event - organized past work for clients- brainstormed for client rebranding- wrote press releases for clients- edited other press releases- help run a media day for a client- helped organize media representatives for an event