Recruiting Coordinator

• Sep 2021 - Present

Taxes & Insurance Representative

• Jan 2020 - Sep 2021

Assistant General Manager

• May 2013 - Oct 2020

Exceeding company metrics through exceptional leadership and development of direct reports. Maintains results-driven teams across three departments including recruiting, interviewing, onboarding, training and performance evaluations. Executes regular, multilingual staff meetings to communicate progress and results, roll out training initiatives, and increase engagement. Collaborating with senior leadership to create Operations and Revenue budgets through analyzing market trends, year-over-year performance and competitor set sales data. Monitors invoicing, collections, and payments of national sales accounts. Coordinates conventions, meetings, and events including audio visual needs for up to 350 guests. Manages exemplary customer service and satisfaction including resolution of complaints and issues through focus on exceeding guests’ expectations. Show less

Transit Operator

• Aug 2011 - May 2015

Oversaw safety compliant and timely operations of shuttle vehicles routed through-out campus. Oversaw safety compliant and timely operations of shuttle vehicles routed through-out campus.

Customer Service Representative

• Sep 2013 - Jan 2014

Seasonal customer service representative in charge of overseeing lay-away accounts and resolving customer issues and complaints. Seasonal customer service representative in charge of overseeing lay-away accounts and resolving customer issues and complaints.

Customer Service Manager

• Mar 2009 - Aug 2011

Entertainment Character Lead

• Feb 2008 - Aug 2011

Coordinated and lead characters and escorts in their daily activities while promoting a Guest First philosophy. Scheduled coverage of character and escort shifts to ensure maximum coverage of character exposure to guests. Assisted guests and team members with problem solving and satisfaction. Maintained inventory of character costumes and supplies. Trained and developed new team members through outstanding leadership. Coordinated and lead characters and escorts in their daily activities while promoting a Guest First philosophy. Scheduled coverage of character and escort shifts to ensure maximum coverage of character exposure to guests. Assisted guests and team members with problem solving and satisfaction. Maintained inventory of character costumes and supplies. Trained and developed new team members through outstanding leadership.