Experience

Lifeguard Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Customer Success

  • Oct 2023 - Present

  As Director of Customer Success, I am dedicated to ensuring positive experiences for clients and their families with Lifeguard's services and Look-out operating system. I build and maintain strong relationships with partners, clients, and their families through our Lifeguard RNs. My responsibilities include overseeing new customer onboarding, serving as the main point of contact for Lifeguard RNs, collecting feedback, monitoring client satisfaction, and collaborating with various departments to… Show more As Director of Customer Success, I am dedicated to ensuring positive experiences for clients and their families with Lifeguard's services and Look-out operating system. I build and maintain strong relationships with partners, clients, and their families through our Lifeguard RNs. My responsibilities include overseeing new customer onboarding, serving as the main point of contact for Lifeguard RNs, collecting feedback, monitoring client satisfaction, and collaborating with various departments to align customer success strategies with business objectives. I am committed to client retention and turning satisfied clients into Lifeguard advocates.

• General Manager

  • Feb 2022 - Oct 2023

  Oversees and coordinates all business operations. Assigns tasks, timelines and targets for departments and tracks progress. Develops and enforces company policies, compliance, and external regulations. Reports on the progress of each department's objectives. Flexible to travel.



Hello Health Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Sep 2018 - May 2022

• Senior Account Manager

  • Sep 2014 - May 2022

• Sales Representative

  • Jul 2018 - Sep 2020

• Customer Support Agent

  • Oct 2014 - Nov 2015



Wellbox Virtual Care Solutions

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Account Manager

  • Nov 2015 - Jun 2018

  Managing all customer relationships; working closely with our physicians to ensure continuity of care and quality care. Customer retention; providing solutions/workarounds and escalations. Developing suitable workflows and streamlining communication. In charge of customer success of all accounts, maintaining existing relationships, and building new relationships with onboarding customers. Managing all customer relationships; working closely with our physicians to ensure continuity of care and quality care. Customer retention; providing solutions/workarounds and escalations. Developing suitable workflows and streamlining communication. In charge of customer success of all accounts, maintaining existing relationships, and building new relationships with onboarding customers.