Customer Success Specialist

• Dec 2021 - Present

Client Success Resource Manager

• Sep 2018 - Dec 2021

· Provide immediate front line customer service to management team, suppliers and clients and maintains thorough and accurate documentation on client and resource interactions · Utilizing the Elevated Resources platform, ELEVATE, and all available tools to facilitate the successful end-to-end fulfillment of temporary staffing requirements for assigned accounts within targeted SLA's. · Maintains and updates electronic records to include changes or status updates, accurate compliance fields and validates entries to ensure accuracy · Provides guidance and training on process and platform to account constituents including client hiring managers, resources and supplier partners · Responds, documents and answers inbound calls and emails in a timely manner and according to SLA’s utilizing available systems, policies, processes and guidelines. · Provides issue resolution of Tier 1 and Tier 2 issues and escalates appropriately, any Tier 3 or above issues, to Client Success Manager via the case management system and includes all relevant information on the issue/scenario requiring advanced solutions · Provides account reporting and status updates as required · Makes recommendations to improve processes and delivery efficiencies where applicable · Maintains and continually increases knowledge of supported software solutions · Participates in special projects and performs other duties as assigned Show less

Staffing Manager

• Mar 2017 - Aug 2018

Accountemps, a Robert Half Company, is the world’s first and largest accounting and financial staffing specialist. We can provide you with highly skilled accounting and finance professionals for all of your temporary and long-term staffing needs. Our candidate pool is deep, with more than 3 million professionals who have experience in everything from accounting and bookkeeping to financial analysis, credit and collections, payroll services and more. Each candidate we place is interviewed, evaluated and tested by our knowledgeable staffing managers, allowing us to quickly provide you a candidate with skills well matched to your unique hiring needs. We are the industry leader in accounting and finance staffing because we are committed to providing excellent customer service. Specialties: Staffing, Recruiting, Accounting, Finance Show less

Management Assistant

• Oct 2014 - Mar 2017