Experience

Pillar Biosciences Incorporated

• United States
• Biotechnology
• 1 - 100 Employee

• Customer Care Administrator

  • Dec 2020 - Present



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Operations Analyst

  • 2010 - Dec 2020

  •Managed HP/Aruba Networking product line. •Improved expedited order shipment process •Determined inventory issues for key customers via escalation process preventing adverse effects on customer business. •Presented weekly inventory analysis to sales management to maximize revenue recognition. •Coordinated NPI status and release dates within operating system. •Responsible for global inventory requirements, rebalancing inventory as supply demand indicated. •Facilitate weekly Sales Ops calls to align OM with the Sales and Supply team on topics such as current and pending deal updates, order issues, material/supply issues as well as general sharing questions ensuring a proactive approach to managing larger deals •Collaborate with external distributors to align supply and order priorities Show less



3Com

• Computer Networking
• 200 - 300 Employee

• Order Management Representative

  • 2007 - 2010

  •Oversaw order flow for large enterprise customers ensuring shipment in an expedited fashion. •Reduced delays with proactive interactions within the supply chain organization. •Prepared scorecard analysis to distribution partners to maximize sales and lower inventory costs. •Completed monthly internal audits to ensure ISO compliance. •General accounts receivable administration, resolving open issues and customer conflicts. •Oversaw order flow for large enterprise customers ensuring shipment in an expedited fashion. •Reduced delays with proactive interactions within the supply chain organization. •Prepared scorecard analysis to distribution partners to maximize sales and lower inventory costs. •Completed monthly internal audits to ensure ISO compliance. •General accounts receivable administration, resolving open issues and customer conflicts.



Artesyn Technologies

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Account Representative

  • 2005 - 2007

  •Inside sales support to Account Managers. •Acted as contact interface for customer accounts regarding orders, forecast, backlog, and expedite requests. •Maintained product forecast ensuring demand accuracy with production and factory. •Maintained customer accounts within database (set-up). •Coordinated NPI releases with account managers and engineering teams through design. •Inside sales support to Account Managers. •Acted as contact interface for customer accounts regarding orders, forecast, backlog, and expedite requests. •Maintained product forecast ensuring demand accuracy with production and factory. •Maintained customer accounts within database (set-up). •Coordinated NPI releases with account managers and engineering teams through design.



Bio-Rad Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• Customer Support International Markets

  • 2002 - 2005

  •Provided daily correspondence with International distributors and sales affiliates. •Coordinated export documents for consignments to Europe, Asia Pacific and Latin America •Interfaced with internal external departments regarding order processing issues, order tracking and delivery of product. •Expedited Distributor service needs, including replacement units and returns (RMA’s) •Facilitated technical support with internal tech support, manufacturing and repair groups. •Administered Letters of Credit from India and Europe ensuring correct processing and completion Show less