Experience

RealResponse

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2023 - Present



Furman University

• United States
• Higher Education
• 700 & Above Employee

• Associate Athletics Director for Compliance

  • Sep 2021 - Mar 2023

  • Oversee and ensure all processes, procedures, and systems necessary to direct the Athletic Department comply with NCAA, conference, and institutional rules and regulations for the varsity sport programs. • Serve as primary contact with governing bodies (Southern Conference Office, Big South Conference Office, National Collegiate Athletics Association (NCAA)). • Collaborate with University General Counsel on proposed policy changes, Title IX compliance and other institutional and governing body rules issues as needed. • Manage institutional, Southern Conference, Big South Conference and NCAA audits • Manage athletics compliance staff and serve as administrator for women’s soccer and softball programs. • Develop and administer processes, policies, and procedures necessary to direct the Department of Athletics to comply with governing body and institutional rules and regulations. • Provide education and training regarding governing body rules and interpretations for administrators, coaches, support staff, student-athletes, booster groups and campus constituents to promote a culture of compliance. • Participation in institutional policy setting meetings aimed at developing guidance to address emerging NCAA issues • Responsible for completing all required NCAA and conference reports, waivers and appeals for submission to governing authority. • Coordinate investigation of known and/or alleged rules violations, handle all correspondence with the NCAA and affiliated conferences regarding rules violations. • Research, interpret, and follow-up on rules inquiries from student-athletes, coaches, administrators, campus constituents and community members • Ensure all student-athletes are eligible to participate in intercollegiate athletics programs, including certifying the eligibility of incoming and continuing student-athletes. • Manage student-athlete records in applicable database(s) Show less



Stephen F. Austin State University

• United States
• Higher Education
• 700 & Above Employee

• Associate Athletics Director for Compliance

  • Sep 2020 - Sep 2021

  • Served as primary contact with governing bodies (Southland Conference, Western Athletic Conference and National Collegiate Athletic Association (NCAA)).• Manage institutional, Southland Conference, Western Athletic Conference and NCAA audits• Coordinated investigations of known or alleged rules violations and manage all correspondence with the NCAA, and affiliated conferences.• Collaborated with University General Counsel as needed with investigations and policy creation.• Direct oversight of two staff members and served as the primary liaison for Athletics Department Administrative Staff and the Women’s Tennis program.• Developed and administered processes, policies and procedures necessary to direct the Department of Athletics to comply with governing body and institutional rules and regulations.• Provided education and training regarding governing body rules and interpretations for administrators, coaches, support staff, student-athletes, booster groups and campus constituents to promote a culture of compliance.• Monitored internal and external financial aid, awards and benefits, departmental personnel and summer camps/clinics.• Responsible for completing all required NCAA and Southland Conference forms, reports, waivers, and appeals for review and approval prior to submission to appropriate governing authority.• Researched, answered and followed-up on rules inquiries from student-athletes, coaches, administrators, campus constituents and community members• Provided guidance regarding institutional and NCAA policies and procedures• Managed student-athlete records in applicable database(s) (e.g. Banner, Compliance Assistant, ARMS) Show less

• Assistant Athletic Director for Compliance

  • Mar 2019 - Sep 2020

• Athletic Academic Advisor

  • Oct 2018 - Feb 2019

  • Monitored, tracked, and projected academic eligibility, grade point average, academic performance rating, admissions status, etc. for student-athletes• Advised, mentored, and counseled assigned student-athletes in academic curricula, graduation requirements, and university policies and procedures • Identified and worked closely with at-risk student-athletes to ensure they made progress toward their degree • Served as liaison with professors, advisors and campus support services regarding academic progress/deficiencies, class time missed due to team travel and other circumstances regarding class attendance or special needs • Compiled, maintained, and analyzed accurate and complete academic records and reports for student-athletes• Assisted student-athletes with the admissions process, registration, and new student orientation Show less



Austin Peay State University

• United States
• Higher Education
• 700 & Above Employee

• Athletic Academic Advisor

  • Jul 2016 - Sep 2018

  • Authored grant proposal for single year grant through the NCAA Accelerating Academic Success Program (AASP) • Facilitated implementation of projects and reporting for single-year grant funds received through NCAA AASP • Certified continuing and transfer student-athlete academic eligibility each term in conjunction with NCAA Compliance and the University Registrar • Facilitated class schedule and degree planning to accommodate team practice times and ensure progress towards degree requirements were satisfied • Evaluated transcripts for potential transfer student-athletes to determine NCAA eligibility status and progress toward degree • Assisted in the recruitment of student-athletes by educating them on the academic services offered at Austin Peay and by the Athletic Department • Served on search committees for the Director of Student-Athlete Support Services and the Academic Recovery Coordinator Show less



Texas A&M University-Commerce

• United States
• Higher Education
• 700 & Above Employee

• Director for Athletic Compliance

  • Sep 2015 - Jul 2016

  • Responsible for implementing a comprehensive compliance monitoring and educational program • Developed and administered processes, policies and procedures necessary to direct the Department of Athletics to comply with governing body and institutional rules and regulations. • Certified the eligibility of approximately 350 student-athletes for competition in conjunction with University officials • Prioritized, processed and submitted student-athlete reinstatement, legislative relief waivers, and secondary violation reports via the NCAA’s Requests/Self-Reports Online (RSRO) system • Had co-oversight of the institutional drug-testing program • Maintained departmental software systems which included JumpForward, Teamworks and ACS Forms Direct, and Compliance Assistant • Collaborated with University General Counsel and University Compliance as needed with investigations and policy creation. • Researched, answered and followed-up on rules inquiries from student-athletes, coaches, administrators, campus constituents and community members • Provided guidance regarding institutional and NCAA policies and procedures Show less



Western Carolina University

• United States
• Higher Education
• 700 & Above Employee

• Director of Compliance

  • Jul 2013 - Jun 2015

  • Responsible for implementing a comprehensive compliance monitoring and educational program • Responsible for all processes surrounding personnel, recruiting, amateurism, awards and benefits. • Developed and administered processes, policies and procedures necessary to direct the Department of Athletics to comply with governing body and institutional rules and regulations. • Reviewed and approved all aspects of NCAA recruiting legislation. • Assisted with monitoring financial aid and progress toward degree requirements for all student-athletes. • Prepared and provided NCAA rules education to coaches, staff, students, boosters and the community. • Provided guidance regarding institutional and NCAA policies and procedures Show less



University of South Carolina

• United States
• Higher Education
• 700 & Above Employee

• Compliance Intern

  • 2013 - 2013