Experience

Mind in Somerset

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Community Day Facilitator

  • Sep 2023 - Present

  Weston-super-Mare, England, United Kingdom - Main contact for the Community Day, responding to queries and triaging new referrals. - Support new members to be introduced to the Community Day. - Supporting the ongoing delivery of the Community Day by being present and ensuring appropriate cover is put in place where staff are on leave. - Plan and facilitate a range of activities for the Community Day, to include crafts, games and other engaging activities delivered by external agencies. - Promote the Community… Show more - Main contact for the Community Day, responding to queries and triaging new referrals. - Support new members to be introduced to the Community Day. - Supporting the ongoing delivery of the Community Day by being present and ensuring appropriate cover is put in place where staff are on leave. - Plan and facilitate a range of activities for the Community Day, to include crafts, games and other engaging activities delivered by external agencies. - Promote the Community Day to partner agencies and the community to encourage referrals. - Be a confidant and support when issues arise within the Community Day. - Collect, input & collate any project data and evaluation feedback for the monthly and quarterly reports. - Develop literature to promote the project and carry out other marketing activities such as writing press releases or delivering presentations. - Assist in developing relationships with other partner agencies. - Assist in maintaining good communication and branding across North Somerset. To support with social media channels and newsletters as directed. Show less



Second Step

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Recovery Navigator

  • Oct 2023 - Present

  Weston-super-Mare, England, United Kingdom - working with a recovery-based approach and supporting people to meet their individual needs. - builds a trusting and collaborative relationship with the client; demonstrating hope and courage - completes individual assessments that will inform the client’s recovery plan. - supports the client to utilise self-management tools e.g., Wellness Recovery Action Plan to stay well. - uses a range of interventions, approaches, and tools (motivational interviewing, active… Show more - working with a recovery-based approach and supporting people to meet their individual needs. - builds a trusting and collaborative relationship with the client; demonstrating hope and courage - completes individual assessments that will inform the client’s recovery plan. - supports the client to utilise self-management tools e.g., Wellness Recovery Action Plan to stay well. - uses a range of interventions, approaches, and tools (motivational interviewing, active listening, navigation, solution-focused support) that enables people to move positively through their recovery. - navigates the ‘wider system’ which includes supporting the client to access appropriate support. - enables clients to make informed decisions about their mental wellbeing, maximising their independence and providing an advocacy role where appropriate. Show less



Citizens Advice

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Generalist Adviser

  • Aug 2023 - Sep 2023

  Weston-super-Mare, England, United Kingdom Passed intial training to become a Generalist Adviser. Delivers multi-channel in-person and remote advice (telephone, email, webchat) to North Somerset residents on a wide range of issues including but not limited to Generalist adviser - Level 1 FCA accredited Debt advice - Relationships - including legislation and separation - Benefits- UC and legacy benefits - Housing - Employment - Immigration - Mental health - signposting to local organisations… Show more Passed intial training to become a Generalist Adviser. Delivers multi-channel in-person and remote advice (telephone, email, webchat) to North Somerset residents on a wide range of issues including but not limited to Generalist adviser - Level 1 FCA accredited Debt advice - Relationships - including legislation and separation - Benefits- UC and legacy benefits - Housing - Employment - Immigration - Mental health - signposting to local organisations and Citizens Advice partner organisations.

• Trainee Generalist Adviser

  • May 2023 - Aug 2023

  Weston-super-Mare, England, United Kingdom Delivers multi-channel in-person and remote advice (telephone, email, webchat) to North Somerset residents on a wide range of issues including but not limited to - Benefits - Debt - Relationships - Housing - Employment - Immigration



Sefton Park Rehab

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Placement Aftercare Counsellor

  • Jan 2022 - Aug 2022

  Weston-super-Mare, England, United Kingdom Providing general counselling from a person-centred approach for people leaving addiction services. - Anxiety - Emotional Support - Relapse Prevention - Self worth - Low Mood - Anger - Emotional Intensity - Trauma bonding



Second Step

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Group Facilitator

  • Jan 2021 - Jan 2022

  Assistant Group Facilitator for Understanding and Managing Emotional Intensity Online Course. Using DBT techniques. Group Facilitator for Writing for Wellness - Creative Writing Session for Wellbeing week. Assistant Facilitator for Post Pandemic Package for MH course - July 2021 Assistant Facilitator for wellbeing/MH Recovery Face-to-Face Support Group.

• Assistant Group Facilitator

  • Jan 2020 - Jan 2022

  Weston Super Mare Working with Second Step mental health services facilitating a ... Wellbeing cafe. Creative writing group. Stress and anxiety management course at Weston University Campus. Incorporating mental health recovery principles (IMROC) with a holistic stance using group dynamics, providing mental health support for our service users. Course subjects have included... • Stress management. • Anxiety workshops. • Assertiveness skills. •… Show more Working with Second Step mental health services facilitating a ... Wellbeing cafe. Creative writing group. Stress and anxiety management course at Weston University Campus. Incorporating mental health recovery principles (IMROC) with a holistic stance using group dynamics, providing mental health support for our service users. Course subjects have included... • Stress management. • Anxiety workshops. • Assertiveness skills. • Mindfulness. • Healthy body, Healthy mind. • Positive thinking and self talk. • Building resilience and reframing failure. • Music therapy. • Peer support. • Managing relationships.



BPD Witch vs Life Blog.

• Content Writer

  • Sep 2014 - Sep 2020

  Somerset Writer for spiritual psychological Facebook group, personal blog and Second Step Communucations team. - Coronavirus articles written and published for Second Step Mental Health Services. - Wrote 'Dear Friend' Mental health article series for Second Step's North Somerset Wellbeing Service. - Small Report published for BACP's Threshold publication. - Created and maintained websites.



FunProductsUK

• Online Retailer

  • Jan 2019 - Aug 2019

  Weston Super Mare FunProductsUK - Online Retailer of Adult & Party Products. - Built FunProductsUK website. - Created the brand. - Hosts direct selling parties. - Social media marketing.



PRIORY COMMUNITY SCHOOL ACADEMY

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Lunchtime Supervisor

  • Apr 2018 - Jan 2019

  Weston Super Mare Promoting acceptable behaviour standards. Promoting healthy relationships between students. Safeguarding. Supporting students with behaviours that challenge school policies.



Savers Health Home & Beauty

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • May 2017 - Sep 2017

  North Somerset Supervisor. Key Responsibilities. - To maximise key selling opportunities to achieve all direct selling targets and KPI indicators. - Enhanced till accountability. - Provide excellent customer service. - To identify customers needs and provide full product information. - To delegate responsibly. - Team coaching.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2007 - Apr 2017

  Weston super mare Initially employed as a customer assistant. (2012 promoted to the role of stock control administrator. Additional duties.) Key Responsibilities. - Dealing with all aspects of customer care such as transactions, advice and complaints. - Replenishment and cleaning of both public and staff only areas. - Daily retail routines such as waste, reductions, point of sale. - Handling financial transactions, including cash, debit and credit card payments… Show more Initially employed as a customer assistant. (2012 promoted to the role of stock control administrator. Additional duties.) Key Responsibilities. - Dealing with all aspects of customer care such as transactions, advice and complaints. - Replenishment and cleaning of both public and staff only areas. - Daily retail routines such as waste, reductions, point of sale. - Handling financial transactions, including cash, debit and credit card payments. - Till checks. - Click and Collect services.

• Stock Control Administrator

  • Jan 2012 - Sep 2014

  Weston Super Mare Stock Control Duties - Order processing, receiving deliveries, ensuring stock levels are maintained. - Producing, checking and presenting various reports, including shrink management, paid outs, lottery administration and end of week financial reports - Liasing with the management teams as required.



The Navy Army and Air Force Institutes

• United Kingdom
• Retail Groceries

• Retail Assistant/ Bar Staff

  • Jan 2004 - Jan 2006

  England, United Kingdom Different roles in different locations, England.



Not for Profit

• Philanthropy
• 300 - 400 Employee

• Baby Group Volunteer British Forces Germany

  • Nov 2002 - Nov 2003

  Hohne Germany Volunteer at a not for profit baby group in British Forces Germany.



Somerset County Council

• Government Administration
• 700 & Above Employee

• Support Worker

  • Sep 1998 - Apr 2001

  Somerset, United Kingdom In various roles, worked with adults who have learning disabilities and/or autistic spectrum conditions plus challenging behaviours, in both a supported living environment and an educational setting. Responsible for supporting and enabling individuals to live as an inclusive member of their own community. Duties included - Money Management - Personal Care - Liasing with health care professionals - Domestic Duties - Education - Leisure - Companionship