IT Systems Support 2

• May 2023 - Present

Veteran Service Officer

• Jul 2021 - Apr 2023

Director of Security / Account Manager

• Aug 2019 - Aug 2020

Supervises a 13-person team responsible for carrying out campus security operations and enforcement of university safety policies. Manages the client relationship as the primary liaison between security provider (Allied Universal) and the University of Idaho, ensuring overall satisfaction and achievement of key performance goals. Handles all personnel matters related to hiring, time tracking, termination, counseling, and training for the team. Ensures post requirements are current and completed to satisfaction. Oversees provision of security services during on- and off-campus events, including ID checking, guidelines for alcohol consumption, and general security protocols. Responsible for enforcement of social distancing measures among university residents and visiting guests. Show less

Client Manager

• Apr 2019 - Aug 2019

Managed over 30 client accounts across 120 locations in Eastern Washington State and Idaho, ensuring overall satisfaction and fulfillment of contractual terms. Responsible for the training, scheduling, credentialing, and ongoing supervision of 100+ security professionals across the portfolio. Connected with clients during onsite visits, meetings, and calls to address personnel and service matters. Ensured staff adhered to client and company standards during shifts, and monitored post requirements for completion. Worked closely with the sales team to expand and retain client relationships. Participated in managerial meetings at the regional and corporate levels, including review of financial and performance reports. Show less

Security Site Supervisor

• Sep 2018 - Apr 2019

Supervised a team of 16 campus security professionals responsible for the ongoing safety and welfare of students, staff, and faculty members. Coordinated with university officials, local law enforcement, and fire department as the primary contact between the University of Idaho and Allied Universal.As manager, oversaw training, staffing, performance evaluations, payroll, and compliance for all team members. Served as the primary contact for all security-related matters on campus, coordinating between law enforcement, faculty, staff, and students. Participated in strategy and bias meetings with university administrators, and served on the Student Conduct Board. Show less

Security Officer

• Oct 2017 - Sep 2018

Executive Assistant

• May 2015 - Jul 2017

Assisted the College of Education administrative office in updating departmental records, course descriptions, and the online course catalog. Served as a point of communication for prospective students, staff, and administrators across multiple departments. Additionally analyzed departmental data for internal and external research projects. Assisted the College of Education administrative office in updating departmental records, course descriptions, and the online course catalog. Served as a point of communication for prospective students, staff, and administrators across multiple departments. Additionally analyzed departmental data for internal and external research projects.

Military Working Dog Handler / Master-at-Arms 2nd Class

• Nov 2009 - Nov 2013

Performed specialized duties in law enforcement, physical security, anti-terrorism operations, and detection of explosive devices/narcotics in the military community. Analyzed threat intelligence to maintain a safe, effective working environment, earning praise of high-level dignitaries and military personnel. Responsible for the handling, welfare, and training of military working dogs, supervising a department of 28 handlers and 21 canines. Oversaw security and protection of waterborne, land, aircraft/flight-line, weapons, cargo, and maritime equipment. Ensured adherence to the Uniform Code of Military Justice and Standard Operating Procedures for the department. Show less