Experience

Vodafone Australia

• Australia
• Telecommunications
• 100 - 200 Employee

• Dealer Principal

  • Nov 2021 - Present



TechIT Services

• Australia
• Information Technology & Services
• 1 - 100 Employee

• IT Project Manager

  • May 2020 - Present



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Retail Assistant

  • Mar 2020 - Apr 2021

  Acquire additional skills and knowledge within the areas of maintaining compliance with health and safety guidelines in handling product and equipment and adherence to standards of professional ethics and integrity while dealing with clients. During my position at Woolworths, I ensure future and repeat business by serving shoppers in a prompt, courteous, and friendly manner. A one of few key contributions in this tenure include: ★ Minimised stock loss levels by devising a systematic and disciplined approach towards managing daily stock counts and processing future orders, leading to maximising profitability.



Schnitz

• Australia
• Hospitality
• 200 - 300 Employee

• Team member

  • Aug 2018 - Mar 2020

  Gained valuable insights into fostering strong business relationships with clients by timely resolving or escalating customer complaints keeping in consideration the business policies and procedures. As a Customer Service Officer, I ensured optimum performance excellence by professionally training new hires, which resulted in increasing overall work ethic and output. The following is one of highlight of the value I have brought to the company: ★ Frequently received positive feedback from clients for showcasing exemplary cooperation and interpersonal skills with utmost proficiencies in delivering high-end customer service

• Information Technology Support Specialist

  • Mar 2019 - Nov 2019

  Held key responsibility for ensuring safe computing practices and minimising the risk of issue occurrence by delivering efficient and robust technical support to clients focused on system enhancement and troubleshooting. Assumed a lead role in analysing and enhancing existing security solutions with a strong emphasis on continuous maintenance, development, and improvement of organisational security. The following are highlights of the value I have brought to the company: ★ Realised a 96% problem resolution rate by acting as an initial point of contact for promptly evaluating and responding to service issues and requests for ensuring smooth running of IT systems. ★ Kept track of technological advancements and trends in IT support while monitoring hardware, software, and system performance metrics.



Deakin University

• Retail Office Equipment
• 1 - 100 Employee

• Team Leader and IT Support Intern

  • Jul 2019 - Oct 2019

  Acquired additional skills and knowledge within the areas of optimising the use of social media to generate positive impact by managing a project for Rotary Melbourne to rollout domestic violence training and awareness across Victoria. In this capacity, I played a key role in achieving maximum work productivity and operational efficiency by leading a multi-cultural team of seven people, promoting cohesive team environment and shared knowledge. A few key achievements in this tenure include: ★ Improved existing programs by reviewing objectives and specifications; evaluating proposed changes, recommending changes, and making modifications. ★ Awarded high distinction and achieved reference letter from Rotary Melbourne for showcasing measurable contributions and exceptional proficiencies within IT infrastructure support and development. ★ Served as a Team Manager within the areas of identifying, researching, and resolving technical problems for end users on a variety of issues, including keeping abreast of latest technical developments



Hungry Jack's® Australia Pty Ltd

• Customer Service Team Lead

  • Aug 2017 - Jun 2018

  Ensured smooth workflow of business operations by overseeing all facets of store operations within a deadline-driven environment. ★ Credited for fastest service delivery within the district by proactively directing multiple responsibilities for day-to-day simple to complex tasks while meeting high-end customer service standards. Ensured smooth workflow of business operations by overseeing all facets of store operations within a deadline-driven environment. ★ Credited for fastest service delivery within the district by proactively directing multiple responsibilities for day-to-day simple to complex tasks while meeting high-end customer service standards.