Experience

Proffus Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Assistant/Project Manager

  • okt 2022 - –nu

  -Managed concurrent projects and designers with conflicting priorities and successfully delivered allprojects on time and within budget-Completed projects on time and under budget by effectively managing resources and risks, resulting ina 10% increase in efficiency.-Successfully managed internal and external stakeholders by providing clear and concise projectupdates, resulting in no delays or budget overages.-Successfully completed 15+ projects within a span of 1 month, ahead of schedule and under budget.-Designing projects spanned across various industries, including but not limited to: healthcare, retail,manufacturing, etc.



WhiteHat Jr

• India
• E-Learning Providers
• 700 & Above Employee

• Operations Specialist

  • sep 2021 - apr 2022

  -Successfully managed daily operations for all onboarded schools, ensuring smooth and error-freeclasses.-Developed & created SOPs to streamline the complete process, training peers/colleagues in company/business platform.-Audited all tasks done on Production Tool to guarantee no errors before classes went live -successfully maintained a 0% error rate.-Lead/Supervised Tynker (US based coding platform) migration project within organization frominitiation to completion - on time and under budget.-Monitored KPIs and performance metrics to identify areas of improvement in operational processes.-Coordinated with different teams for daily input, analysis and reports, ensuring timely and accurateexecution of operations.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• CSA

  • aug 2018 - sep 2021

  -Served as a Subject Matter Expert to train and guide new associates in different skills for INDIA &NORTH AMERICA process.-Demonstrated formidable cross-cultural communication skills by effectively handling customer inquiriesfrom diverse backgrounds, resulting in increased retention rates.-Successfully managed to consistently meet departmental KPIs for speed and quality of service.-Trained 100+ new hire and tenured associates during a period of company site expansion to ensureattention to detail and adherence to company policy.-Audited 1,000+ contacts and provided mining feedbacks to aligned associates.-Conducted debrief and training sessions for the team to get thoroughly trained in company policy andprocess, resulting in a more efficient customer service process.-Collated and created reports of team performance to be shared with the Group Manager, which led tomore accurate feedback and development plans for individual team members.