KAPILDEV VYAS
Technical Support Coordinator at Solvative- Claim this Profile
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English Full professional proficiency
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Gujarati Native or bilingual proficiency
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Hindi Full professional proficiency
Topline Score
Bio
Keval Umaria
Kapildev is very Supportive and Hardworking person, aims to solve every problem thrown at him, with divine and skills.
Keval Umaria
Kapildev is very Supportive and Hardworking person, aims to solve every problem thrown at him, with divine and skills.
Keval Umaria
Kapildev is very Supportive and Hardworking person, aims to solve every problem thrown at him, with divine and skills.
Keval Umaria
Kapildev is very Supportive and Hardworking person, aims to solve every problem thrown at him, with divine and skills.
Credentials
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Salesforce Certified Administrator (SCA)
Trailhead by SalesforceOct, 2023- Nov, 2024 -
Encoder-Decoder Architecture
United Latino Students AssociationAug, 2023- Nov, 2024 -
Introduction to Generative AI
United Latino Students AssociationAug, 2023- Nov, 2024 -
Introduction to Generative AI Studio
United Latino Students AssociationAug, 2023- Nov, 2024 -
Introduction to Image Generation
GoogleAug, 2023- Nov, 2024 -
Introduction to Image Generation
GoogleAug, 2023- Nov, 2024 -
Introduction to Large Language Models
United Latino Students AssociationAug, 2023- Nov, 2024 -
Introduction to Responsible AI
United Latino Students AssociationAug, 2023- Nov, 2024 -
Transformer Models and BERT Model
GoogleAug, 2023- Nov, 2024 -
Certified in Cybersecurity (CC)
(ISC)²Jun, 2023- Nov, 2024 -
Microsoft Certified: Azure Data Fundamentals
MicrosoftMar, 2023- Nov, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (ERP)
MicrosoftMar, 2023- Nov, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftFeb, 2023- Nov, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftJan, 2023- Nov, 2024 -
Microsoft Certified: Azure AI Fundamentals
MicrosoftDec, 2022- Nov, 2024 -
Microsoft Certified: Security, Compliance, and Identity Fundamentals
MicrosoftDec, 2022- Nov, 2024 -
Introduction to Digital Transformation with Google Cloud
Google Cloud Skills BoostNov, 2022- Nov, 2024 -
Understanding Google Cloud Security and Operations
Google Cloud Skills BoostNov, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Oct, 2022- Nov, 2024 -
AWS PartnerCast - Cloud Practitioner Accelerator Program Office Hours (Week 4) - Technical
Amazon Web Services (AWS)Aug, 2022- Nov, 2024 -
AWS Partner: AWS Cloud Practitioner Essentials (Classroom)
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Partner: Accreditation (Business)
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Partner: Accreditation (Business) Certificate
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Partner: Accreditation (Technical)
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Partner: Accreditation (Technical) - Certificate
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS Partner: Cloud Economics Accreditation
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS PartnerCast - Cloud Practitioner Accelerator Program Content Review (Week 1) - Technical
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS PartnerCast - Cloud Practitioner Accelerator Program Content Review (Week 2) - Technical
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
AWS PartnerCast - Cloud Practitioner Accelerator Program Kick-off - Technical
Amazon Web Services (AWS)Jul, 2022- Nov, 2024 -
Become a Junior WordPress Developer
LinkedInJul, 2022- Nov, 2024 -
Docker Essential Training: 1 Installation and Configuration
LinkedInJul, 2022- Nov, 2024 -
Git from Scratch
LinkedInJul, 2022- Nov, 2024 -
How to Manage Your Manager
LinkedInJul, 2022- Nov, 2024 -
JavaScript Essential Training
LinkedInJul, 2022- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInJul, 2022- Nov, 2024 -
WordPress: Accessibility
LinkedInJul, 2022- Nov, 2024 -
WordPress: Advanced Custom Fields
LinkedInJul, 2022- Nov, 2024 -
WordPress: Building Child Themes
LinkedInJul, 2022- Nov, 2024 -
WordPress: Custom Post Types and Taxonomies
LinkedInJul, 2022- Nov, 2024 -
AWS Essential Training for Administrators
LinkedInJun, 2022- Nov, 2024 -
Agile Foundations
LinkedInJun, 2022- Nov, 2024 -
Building a Flexible Career - Focus while doing WFH.
National Association of State Boards of Accountancy (NASBA)Jun, 2022- Nov, 2024 -
CSS Essential Training
LinkedInJun, 2022- Nov, 2024 -
Critical Thinking and Problem Solving
Project Management InstituteJun, 2022- Nov, 2024 -
HTML Essential Training
LinkedInJun, 2022- Nov, 2024 -
Learning Linux Command Line
LinkedInJun, 2022- Nov, 2024 -
Making Sense of the CSS Box Model
LinkedInJun, 2022- Nov, 2024 -
Speaking Up At Work
Project Management InstituteJun, 2022- Nov, 2024 -
Version Control for Everyone
LinkedInJun, 2022- Nov, 2024 -
WordPress 5 Essential Training
LinkedInJun, 2022- Nov, 2024 -
WordPress 5 Essential Training: Site Administration
LinkedInJun, 2022- Nov, 2024 -
WordPress: Workflows
LinkedInJun, 2022- Nov, 2024 -
“HTML Essential Training” by Jen Simmons!
LinkedInJun, 2022- Nov, 2024 -
“WordPress.com Essential Training”
LinkedInJun, 2022- Nov, 2024 -
ITIL® 4 Foundation: Key Concepts of Service Management
PMC RetailFeb, 2022- Nov, 2024 -
Internet Emails and social Media.
EssentialSkillzNov, 2021- Nov, 2024 -
Cyber Security Introduction
EssentialSkillzOct, 2021- Nov, 2024 -
Data Protection
EssentialSkillzSep, 2021- Nov, 2024 -
Academy Accreditation - Databricks Lakehouse Fundamentals
DatabricksMar, 2023- Nov, 2024 -
AWS Partner: Cloud Economics Accreditation - Certificate
Amazon Web Services (AWS) -
AWS PartnerCast - Cloud Practitioner Accelerator Program Exam Prep Option 1 (Week 4) - Technical
Amazon Web Services (AWS) -
AWS PartnerCast - Cloud Practitioner Accelerator Program Office Hours (Week 2) - Technical
Amazon Web Services (AWS)
Experience
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Solvative
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Coordinator
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Jun 2022 - Present
Proactively engage clients with daily updates on open tickets and diligent follow-ups, swiftly escalating high-priority requests for resolution. Efficiently coordinate with clients to address and resolve issues, including reproducing problems when necessary. Prioritise prompt responses to maintain a high level of customer satisfaction. As a Salesforce Administrator, optimise system functionality, troubleshoot issues, and customise configurations. Ensure data integrity, create… Show more Proactively engage clients with daily updates on open tickets and diligent follow-ups, swiftly escalating high-priority requests for resolution. Efficiently coordinate with clients to address and resolve issues, including reproducing problems when necessary. Prioritise prompt responses to maintain a high level of customer satisfaction. As a Salesforce Administrator, optimise system functionality, troubleshoot issues, and customise configurations. Ensure data integrity, create reports, and provide user training. In WordPress Support, resolve client queries, troubleshoot technical issues, and customise themes/plugins for optimal performance. Collaborate on updates, conduct audits, and stay informed on industry best practices for a user-friendly web environment. Conduct quality assurance surveys with customers, providing constructive feedback to the staff for continuous improvement. Demonstrate exceptional product knowledge to enhance customer support experiences. Show less Proactively engage clients with daily updates on open tickets and diligent follow-ups, swiftly escalating high-priority requests for resolution. Efficiently coordinate with clients to address and resolve issues, including reproducing problems when necessary. Prioritise prompt responses to maintain a high level of customer satisfaction. As a Salesforce Administrator, optimise system functionality, troubleshoot issues, and customise configurations. Ensure data integrity, create… Show more Proactively engage clients with daily updates on open tickets and diligent follow-ups, swiftly escalating high-priority requests for resolution. Efficiently coordinate with clients to address and resolve issues, including reproducing problems when necessary. Prioritise prompt responses to maintain a high level of customer satisfaction. As a Salesforce Administrator, optimise system functionality, troubleshoot issues, and customise configurations. Ensure data integrity, create reports, and provide user training. In WordPress Support, resolve client queries, troubleshoot technical issues, and customise themes/plugins for optimal performance. Collaborate on updates, conduct audits, and stay informed on industry best practices for a user-friendly web environment. Conduct quality assurance surveys with customers, providing constructive feedback to the staff for continuous improvement. Demonstrate exceptional product knowledge to enhance customer support experiences. Show less
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PMC Retail
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Operation Support Analyst L2
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Nov 2020 - Jun 2022
Maintains quality service by establishing and enforcing organization standards. Ensuring that incidents managed directly are logged, investigated, resolved and closed to the satisfaction of the client, within agreed service level agreement timescales. Identify problems, Research issues, applies solutions and Collaborate with the team. Take ownership of technical resolution of incoming issues, within expected technical capability. Maintains… Show more Maintains quality service by establishing and enforcing organization standards. Ensuring that incidents managed directly are logged, investigated, resolved and closed to the satisfaction of the client, within agreed service level agreement timescales. Identify problems, Research issues, applies solutions and Collaborate with the team. Take ownership of technical resolution of incoming issues, within expected technical capability. Maintains professional and technical knowledge by attending educational training. Contributes to team effort by accomplishing related results as needed. Work closely with executive management to achieve outcomes based on company goals. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Show less Maintains quality service by establishing and enforcing organization standards. Ensuring that incidents managed directly are logged, investigated, resolved and closed to the satisfaction of the client, within agreed service level agreement timescales. Identify problems, Research issues, applies solutions and Collaborate with the team. Take ownership of technical resolution of incoming issues, within expected technical capability. Maintains… Show more Maintains quality service by establishing and enforcing organization standards. Ensuring that incidents managed directly are logged, investigated, resolved and closed to the satisfaction of the client, within agreed service level agreement timescales. Identify problems, Research issues, applies solutions and Collaborate with the team. Take ownership of technical resolution of incoming issues, within expected technical capability. Maintains professional and technical knowledge by attending educational training. Contributes to team effort by accomplishing related results as needed. Work closely with executive management to achieve outcomes based on company goals. Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Show less
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AssureCare LLC
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United States
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Software Development
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200 - 300 Employee
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Application Specialist
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Jul 2019 - May 2020
Provided technical assistance and troubleshooting for healthcare professionals using EHR software. Responded to user inquiries via phone, email, or chat, addressing software-related issues and offering timely solutions. Collaborated with cross-functional teams to identify and resolve software bugs, escalating complex issues to the appropriate departments. Conducted training sessions for new users, helping them navigate the EHR software and maximize its… Show more Provided technical assistance and troubleshooting for healthcare professionals using EHR software. Responded to user inquiries via phone, email, or chat, addressing software-related issues and offering timely solutions. Collaborated with cross-functional teams to identify and resolve software bugs, escalating complex issues to the appropriate departments. Conducted training sessions for new users, helping them navigate the EHR software and maximize its functionalities. Assisted in the implementation and integration of EHR software within healthcare facilities, ensuring a smooth transition for staff. Maintained thorough documentation of support tickets, resolutions, and best practices to improve the efficiency of future support interactions. Proactively communicated software updates, enhancements, and known issues to users, minimizing potential disruptions. Analyzed user feedback to identify trends and recommend improvements to the software's usability and functionality. Collaborated with the development team to test new features and updates before their release, providing valuable user insights. Participated in on-call rotations to provide after-hours support, ensuring continuous access to critical EHR systems. Show less Provided technical assistance and troubleshooting for healthcare professionals using EHR software. Responded to user inquiries via phone, email, or chat, addressing software-related issues and offering timely solutions. Collaborated with cross-functional teams to identify and resolve software bugs, escalating complex issues to the appropriate departments. Conducted training sessions for new users, helping them navigate the EHR software and maximize its… Show more Provided technical assistance and troubleshooting for healthcare professionals using EHR software. Responded to user inquiries via phone, email, or chat, addressing software-related issues and offering timely solutions. Collaborated with cross-functional teams to identify and resolve software bugs, escalating complex issues to the appropriate departments. Conducted training sessions for new users, helping them navigate the EHR software and maximize its functionalities. Assisted in the implementation and integration of EHR software within healthcare facilities, ensuring a smooth transition for staff. Maintained thorough documentation of support tickets, resolutions, and best practices to improve the efficiency of future support interactions. Proactively communicated software updates, enhancements, and known issues to users, minimizing potential disruptions. Analyzed user feedback to identify trends and recommend improvements to the software's usability and functionality. Collaborated with the development team to test new features and updates before their release, providing valuable user insights. Participated in on-call rotations to provide after-hours support, ensuring continuous access to critical EHR systems. Show less
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT support Engineer
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Mar 2017 - Jun 2019
Gujarat Hospital Management Information System support. Provides Software support to the GHMIS clients 6 General Hospitals site. Worked with SQL server 2005 and Visual Studio 2005and crystal report. Version Testing-(Unit Testing). Configure the application and reports. Perform Gap Analysis when required. Research and identify solutions to software(GHMIS) issues. Diagnose and troubleshoot Software issues account setup and… Show more Gujarat Hospital Management Information System support. Provides Software support to the GHMIS clients 6 General Hospitals site. Worked with SQL server 2005 and Visual Studio 2005and crystal report. Version Testing-(Unit Testing). Configure the application and reports. Perform Gap Analysis when required. Research and identify solutions to software(GHMIS) issues. Diagnose and troubleshoot Software issues account setup and software configuration. Ask customers targeted questions to quickly the root of the problem. Track Software system issues through to agreed time limits. Talk clients through a series of actions, either email or chat, until they’ve solved. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Refer to internal database or external resources provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one Time. Show less Gujarat Hospital Management Information System support. Provides Software support to the GHMIS clients 6 General Hospitals site. Worked with SQL server 2005 and Visual Studio 2005and crystal report. Version Testing-(Unit Testing). Configure the application and reports. Perform Gap Analysis when required. Research and identify solutions to software(GHMIS) issues. Diagnose and troubleshoot Software issues account setup and… Show more Gujarat Hospital Management Information System support. Provides Software support to the GHMIS clients 6 General Hospitals site. Worked with SQL server 2005 and Visual Studio 2005and crystal report. Version Testing-(Unit Testing). Configure the application and reports. Perform Gap Analysis when required. Research and identify solutions to software(GHMIS) issues. Diagnose and troubleshoot Software issues account setup and software configuration. Ask customers targeted questions to quickly the root of the problem. Track Software system issues through to agreed time limits. Talk clients through a series of actions, either email or chat, until they’ve solved. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Refer to internal database or external resources provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one Time. Show less
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Microwave Computers
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Bhavnagar
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Computer System Specialist
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Sep 2014 - Aug 2017
1. Provided technical supports to the staff member of the company by solving problems regarding computer related queries. 2. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing organization’s requirements. 3. To Configure LAN and WLAN in the company and manage and solve network related issues. 4. Managed all computer system (Clients) and System software (Network OS) and optimized the whole computer network. 5… Show more 1. Provided technical supports to the staff member of the company by solving problems regarding computer related queries. 2. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing organization’s requirements. 3. To Configure LAN and WLAN in the company and manage and solve network related issues. 4. Managed all computer system (Clients) and System software (Network OS) and optimized the whole computer network. 5. Installs, tests, and resolves problems with computer hardware and software. 6. Developed and maintained Intranet and Internet Web sites, and performed related duties as required. 7. Conducted workshops and seminar for the teaching purpose of new office software. 8. Participated in Status meetings, Change management meetings to report issues/updates/decisions to replace the systems, software and hardware to help the organization running more efficiently using advance computer technologiestechnologies. 9. Assessing the functional and technical need and conducting training(s) for all the staff members. Show less 1. Provided technical supports to the staff member of the company by solving problems regarding computer related queries. 2. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing organization’s requirements. 3. To Configure LAN and WLAN in the company and manage and solve network related issues. 4. Managed all computer system (Clients) and System software (Network OS) and optimized the whole computer network. 5… Show more 1. Provided technical supports to the staff member of the company by solving problems regarding computer related queries. 2. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing organization’s requirements. 3. To Configure LAN and WLAN in the company and manage and solve network related issues. 4. Managed all computer system (Clients) and System software (Network OS) and optimized the whole computer network. 5. Installs, tests, and resolves problems with computer hardware and software. 6. Developed and maintained Intranet and Internet Web sites, and performed related duties as required. 7. Conducted workshops and seminar for the teaching purpose of new office software. 8. Participated in Status meetings, Change management meetings to report issues/updates/decisions to replace the systems, software and hardware to help the organization running more efficiently using advance computer technologiestechnologies. 9. Assessing the functional and technical need and conducting training(s) for all the staff members. Show less
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S.V.M High School
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Bhandariya, Bhavnagar Gujarat
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Computer System Specialist
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Jan 2012 - Aug 2014
1. Managed technical issues related to computer systems. 2. Coped with various network related problems and solved using various techniques. 3. Arranged technical awareness seminars among non technical staff to improve knowledge about system. 4. Solved computer hardware related issues of computer systems and optimized computer systems. 5. Attended annual meetings of organization and presented beneficial reports of computer systems to the organizational… Show more 1. Managed technical issues related to computer systems. 2. Coped with various network related problems and solved using various techniques. 3. Arranged technical awareness seminars among non technical staff to improve knowledge about system. 4. Solved computer hardware related issues of computer systems and optimized computer systems. 5. Attended annual meetings of organization and presented beneficial reports of computer systems to the organizational staff. 6. Configured computer network, installed switch and other hardware and developed whole network and installed server operating system. 7. Provided time to time suggestion to modify and to improve network and systems. 8.eveloped school management system software and had done all related duties. Show less 1. Managed technical issues related to computer systems. 2. Coped with various network related problems and solved using various techniques. 3. Arranged technical awareness seminars among non technical staff to improve knowledge about system. 4. Solved computer hardware related issues of computer systems and optimized computer systems. 5. Attended annual meetings of organization and presented beneficial reports of computer systems to the organizational… Show more 1. Managed technical issues related to computer systems. 2. Coped with various network related problems and solved using various techniques. 3. Arranged technical awareness seminars among non technical staff to improve knowledge about system. 4. Solved computer hardware related issues of computer systems and optimized computer systems. 5. Attended annual meetings of organization and presented beneficial reports of computer systems to the organizational staff. 6. Configured computer network, installed switch and other hardware and developed whole network and installed server operating system. 7. Provided time to time suggestion to modify and to improve network and systems. 8.eveloped school management system software and had done all related duties. Show less
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Education
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2009 - 2012
Gujarat Technological University (GTU)
Master of Computer Applications (MCA), Computer Programming, Specific Applications -
2006 - 2009
Bhavnagar University
Bachelore of Computer Application, Computer Science -
2006 - 2008
Government Industrial Training Institute - India
Information Technology & Electonic System Maintanance, Information Technology
Community
