Kapila Kumara
Revenue Manager at Auris Group of Hotels- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Alain Salameh Most Impressive General Managers Africa Power List
Mr Kapila was in charge of our reservations team in Best Western Plus Hotel Doha ,he was also dealing the revenue département ,with high initiative and excellence .I really can say that if a job needs to be done - you can trust him to do it, add value and build a rapport with all concerned. His ability to build professional relationships quickly helps his team to achieve all the goals .
Alain Salameh Most Impressive General Managers Africa Power List
Mr Kapila was in charge of our reservations team in Best Western Plus Hotel Doha ,he was also dealing the revenue département ,with high initiative and excellence .I really can say that if a job needs to be done - you can trust him to do it, add value and build a rapport with all concerned. His ability to build professional relationships quickly helps his team to achieve all the goals .
Alain Salameh Most Impressive General Managers Africa Power List
Mr Kapila was in charge of our reservations team in Best Western Plus Hotel Doha ,he was also dealing the revenue département ,with high initiative and excellence .I really can say that if a job needs to be done - you can trust him to do it, add value and build a rapport with all concerned. His ability to build professional relationships quickly helps his team to achieve all the goals .
Alain Salameh Most Impressive General Managers Africa Power List
Mr Kapila was in charge of our reservations team in Best Western Plus Hotel Doha ,he was also dealing the revenue département ,with high initiative and excellence .I really can say that if a job needs to be done - you can trust him to do it, add value and build a rapport with all concerned. His ability to build professional relationships quickly helps his team to achieve all the goals .
Experience
-
Auris Group of Hotels
-
United Arab Emirates
-
Hospitality
-
1 - 100 Employee
-
Revenue Manager
-
2017 - Present
-
-
-
Best Western Hotels & Resorts
-
United States
-
Hospitality
-
700 & Above Employee
-
Reservations and E-Commerce Manager
-
May 2015 - Feb 2017
-
-
-
Grand Millennium Dubai
-
United Arab Emirates
-
Hospitality
-
200 - 300 Employee
-
Assistant Reservations Manager
-
Jun 2013 - Apr 2015
** Managing the inventory of 343 rooms including Suites and Apartments** Attending all meetings representing revenue manager** Managing all third party websites** Making sure that the STR report is updated daily basis** Keeping a record of FIT contracts, corporate contracts and allocations** Maintaining SOP, grooming standards and punctuality of the team** Making sure that the PMS system is up to dated and accurate ** Conducting training sessions and evaluating** Handling all queries, guest complaints** Conducting daily briefings to lead the team towards daily and monthly targets** Making sure that the team has done the arrival checks and they work according to the check list** Evaluating the satisfaction of the team and making decisions to improve their motivation** Preparing the duty roster and submitting the attendance to accounts for payroll on time** Making sure that the supervisor delivers the proper job skills to team** Conducting performance appraisals every 6 months
-
-
-
-
Reservations In charge
-
Nov 2011 - May 2013
** Lead and manage the reservations team to achieve budgeted and forecast rooms revenue Through conversion of reservations calls, maintaining data base accuracy, delivering correct Inventory and rates to market, managing proper market segments of the property to facilitate Strategic analysis. Ensure the efficient day to day running of the department. To deputies In the absence of the Revenue Manager ** Managing the inventory of 164 rooms including 3 types of suites ** Attending all meetings representing revenue manager ** Promoting the company loyalty programme and the other hotel promotions ** Preparing morning reports and assisting revenue manager to run a smooth operation ** Managing all third party websites ** Updating daily STR and taking care of all situations related to distribution channels through EZYield ** Keeping a record of FIT contracts, corporate contracts and allocations ** Maintaining SOP, grooming standards and punctuality of the team ** Making sure that the PMS system is up to dated and accurate ** Conducting six training sessions for all staff in the team on monthly basis and evaluating ** Handling all queries, Group bookings, guest complaints, morning reports ** Conducting daily briefings when Revenue Manager is attending other meetings ** Making sure that the team has done the arrival checks and they work according to the check list ** Evaluating the satisfaction of the team and making decisions to improve their motivation ** Preparing the duty roster and submitting the attendance to accounts for payroll on time ** Making sure that the supervisor delivers the proper job skills to team ** Conducting performance appraisals every 6 months
-
-
-
Grosvenor House Dubai
-
United Arab Emirates
-
Hospitality
-
400 - 500 Employee
-
Reservations Supervisor
-
Nov 2010 - Jan 2012
** First Pre-Opening experience of Grosvenor House tower two** Managing 500 rooms including 6 types of suites, Royal Apartment, Penthouse, and rooms in Le Royal Meridien Resort & Sp** Managing 749 rooms including 23 types of suites, Apartments, Residences and rooms in Grosvenor House, Luxury collection Hotel ** Conducting six training sessions for all staff in the team on monthly basis and evaluating** Handling all queries, Group bookings, guest complaints, morning reports** Conducting daily briefings when Revenue Manager is attending other meetings** Checking all grooming standards ** Making sure that the all other colleagues are delivering proper skilled job role to the team
-
-
-
Le Royal Meridien Beach Resort & Spa
-
United Arab Emirates
-
Hospitality
-
500 - 600 Employee
-
Reservations Agent
-
Nov 2007 - Nov 2010
-
-
Community
