Experience

Rayadcom

• India
• Advertising Services
• 1 - 100 Employee

• Client Relationship Manager

  • Jul 2017 - Present

  • Coordination with PAN India field employee and getting work done in given time frame. • Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships. • Act as point of contact for complaints and escalate issues as appropriate • Ensure both the company and clients adhere to contract terms • Responsible for interaction with doctors, distributors/chemists, patients and Pharma company representatives. • Facilitating & maintaining the record of dispatch of the respective benefits provided to these patients. • Ensure that client requests are handled timely and accurately. • Co-coordinating with all the stake holders. • Maintain up-to-date knowledge about company products and services. • Responsible for the daily, weekly & monthly reports. Show less



Sulekha.com

• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Coordinator

  • Dec 2016 - Jul 2017

   Responding to complaints from customers and give after-sales support when requested  Handle the processing of all orders with accuracy and timeliness  Ensure adherence to laws and policies  Inform clients of unforeseen delays or problems  Handle the processing of all orders with accuracy and timeliness  Coordinate sales team by managing schedules, filing important documents and communicating relevant information  Preparing Sales report and dashboard for daily/Weekly for North and West Zone  Leading circle, zone teams, meeting customers and attending to their operational expectations  Co-ordinate with various function teams for collecting data and analyzed the various requirement Project Managing services. Show less



Akshara Catering Services

• India
• Consumer Services

• Business Owner

  • Jul 2015 - Nov 2016

   Preparing food and beverage orders as required.  Informing employee of daily specials and food ingredients as requested.  Responsible for employee satisfaction, revenue maximization, Health & Safety.  Working closely with the chef and cooks to determine menu plan on daily basis.  Managed accounts receivable accounts payable and payroll.  Following all opening and closing check lists of Food and Beverages.  Preparing food and beverage orders as required.  Informing employee of daily specials and food ingredients as requested.  Responsible for employee satisfaction, revenue maximization, Health & Safety.  Working closely with the chef and cooks to determine menu plan on daily basis.  Managed accounts receivable accounts payable and payroll.  Following all opening and closing check lists of Food and Beverages.



Health Impetus Pvt Ltd

• Team Lead

  • Oct 2012 - May 2015

   Coordination with PAN India field employee and getting work done in given time frame.  Working as Patient Care Executive in the Neurology/Oncology Disease segment.  Attending inbound calls from the cancer patients/caregivers & profiling in the CRM.  Promoting Program’s detail to respective patients & to ensure maximum patients enrolled into the program.  Ensuring maximum Drug compliance & drug persistence through regular follow-ups and bonding.  Solving the queries as per SOP & maintaining the record of new & existing patients.  Facilitating & maintaining the record of dispatch of the respective benefits provided to these patients.  Responsible for interaction with doctors, distributors/chemists, patients and Pharma company representatives.  Co-coordinating with all the stake holders.  To service each and every patient with sincerity & to make sure their requirements are fulfilled and ultimately there is Patient satisfaction & loyalty.  Responsible for the daily, weekly & monthly reports. Show less



Intelenet Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Subject Matter Expert

  • May 2007 - Jun 2012

   Started as a call center executive, handling inbound calls.  Taking required number of calls and also maintaining Quality & Productivity.  Understanding customer’s queries, problems and providing them with quick resolutions.  Promoted as Subject Matter Expert.  Taking Refreshers for the entire Team on any New Products and CRM tagging.  Taking Escalation calls.  Conducting Briefing & give feedback to the agent.  Preparing various reports for Prepaid and Postpaid department. Show less