Kapil Sachdev
Branch Head at KAYCOMM SERVICES PRIVATE LIMITED- Claim this Profile
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Bio
Credentials
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The Fundamentals of Digital Marketing
Google Digital GarageJul, 2022- Oct, 2024
Experience
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KAYCOMM SERVICES PRIVATE LIMITED
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India
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Hospitals and Health Care
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1 - 100 Employee
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Branch Head
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Nov 2017 - Present
As a Branch Lead, heading the Customer Service and Collection processes for Upper North As a Branch Lead, heading the Customer Service and Collection processes for Upper North
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Competent Synergies
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India
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Outsourcing/Offshoring
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200 - 300 Employee
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Head Operations and Business Development
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Sep 2016 - Nov 2017
- DGM Branch Operations & Business Development with Quickfins Pvt Ltd (Nov’17 to Present) • Responsible for Profit & Loss of the branch as per Annual Operating Plan • Senior Level Interactions at Client end • To bring Operational Excellence as per SOPs to enhance operations • Exploring new opportunities and adding the business to the branch • Resource development across all processes - DGM Branch Operations & Business Development with Quickfins Pvt Ltd (Nov’17 to Present) • Responsible for Profit & Loss of the branch as per Annual Operating Plan • Senior Level Interactions at Client end • To bring Operational Excellence as per SOPs to enhance operations • Exploring new opportunities and adding the business to the branch • Resource development across all processes
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Videocon Telecommunications Ltd
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India
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Telecommunications
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700 & Above Employee
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Head Of Customer Service
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Jun 2015 - Sep 2016
• Revenue Growth through churn control and Retention management of the existing client base (Retail as well Enterprise) of aprox 45k with annual revenue of 50 crs for Broadband across Zone • Driving Sales through various Company and Partner showrooms to ensure ROI and profitability • Fraud and Risk Management while order fulfillment • Minimizing Bad debts by maximizing recoveries and bucket control • Achieving EBITDA Targets to ensure profitability of Zone by driving Sales, Churn Management & Cost effectiveness • Coaching and developing team members for various skill sets. Show less
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Tata Docomo Business Services
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India
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Telecommunications
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1 - 100 Employee
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Head Of Service Operations
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Oct 2012 - Jun 2015
• Handling B2B Portfolio of aprox 8 Cr across North including UP & Rajasthan • Driving end to end Collections for all buckets through agencies/partners/Inhouse teams • Managing BAD debts by minimizing flow in higher buckets and recoveries through soft and legal processes • Organizing Corporate meets for Company promotions and awareness in the potential markets • Handling B2B Portfolio of aprox 8 Cr across North including UP & Rajasthan • Driving end to end Collections for all buckets through agencies/partners/Inhouse teams • Managing BAD debts by minimizing flow in higher buckets and recoveries through soft and legal processes • Organizing Corporate meets for Company promotions and awareness in the potential markets
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Head Of Customer Service
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Apr 2008 - Oct 2012
• Revenue Growth through churn control and Retention management of the existing client base (Retail as well Enterprise) of aprox 45k with annual revenue of 50 crs for Broadband across Zone • Driving Sales through various Company and Partner showrooms to ensure ROI and profitability • Fraud and Risk Management while order fulfillment • Minimizing Bad debts by maximizing recoveries and bucket control • Achieving EBITDA Targets to ensure profitability of Zone by driving Sales, Churn Management & Cost effectiveness • Coaching and developing team members for various skill sets. Show less
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Bharti Airtel Services
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Telecommunications
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700 & Above Employee
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Head Of Collections
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Apr 2008 - Apr 2009
• Brought down the percentage of Non Paying customers from a level of 9% to 4% in current Bucket • Introduced training program that enhanced employee performance and helped to build a motivated workforce. • Awarded for best Zonal function in the first Quarter itself for outstanding performance in collections • Awarded for reduction in churn particularly for AON of 0-6 months by addressing each and every case minutely and also monitoring the Quality of new acquisition • Brought down the percentage of Non Paying customers from a level of 9% to 4% in current Bucket • Introduced training program that enhanced employee performance and helped to build a motivated workforce. • Awarded for best Zonal function in the first Quarter itself for outstanding performance in collections • Awarded for reduction in churn particularly for AON of 0-6 months by addressing each and every case minutely and also monitoring the Quality of new acquisition
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Reliance Communications
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India
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Telecommunications
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700 & Above Employee
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Operations Executive
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Mar 2007 - Apr 2008
• Monitoring and Management of bill distribution and collection for different channels commonly known as WWE’s and collection agencies. • Daily monitoring of collection agency and WWE’s performance with their supervisors and collection FOS’s. • Monitoring and managing of collection and credit performance of the territory. • Debtor’s ageing analysis to collect maximum from 0-21 days through Tele Calling. • Daily exposure review (Usage v/s Security Deposit) • Categorization of customers considering their usage, social status and big corporate to facilitate better service to high ARPU customers. • Retention, Negotiating and convincing customers through channels and ICA’s to bring them back on the network. Show less
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Education
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1999 - 2002
Savitribai Phule Pune University
Master of Computer Applications - MCA, Business Administration and Management, General
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