Experience

Think and Learn Pvt. Ltd

• Education
• 300 - 400 Employee

• Customer Retention Head

  • Mar 2022 - Present

  Edu-tech - Business Strategy & Operations Edu-tech - Business Strategy & Operations



Cambridge University Press & Assessment

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Regional Sales Manager | Publishing |

  • Oct 2019 - Jul 2021

  In my recent role, I am responsible for end to end expansion of ELT Business on regional level in North & western region which comprises the following activities : ELT B2B_B2C Sales (K12/Higher Education/IELTS centers/Universities) & mitigating of risk by ensuring periodical Collections of overdues against the billings / empanelment of new Partners & Alliances / Vendor Management : Ensuring the retention of existing partners under GTM plan & Distribution & Tie ups with all educational institutions Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• National Customer Retention Manager

  • Jan 2010 - Sep 2019

  Worked as National Retentions Manager. My Core responsibilities under this profile were : B2C/B2B Operations, Customer Retentions & Service, Upselling of B2B airtel digital tv services to Corporate clients, Predictive Churn Management, Churn & Retentions Strategy Worked as National Retentions Manager. My Core responsibilities under this profile were : B2C/B2B Operations, Customer Retentions & Service, Upselling of B2B airtel digital tv services to Corporate clients, Predictive Churn Management, Churn & Retentions Strategy



Wisdom Auxillary Services

• New Delhi

• Business Partner

  • May 2009 - Dec 2009

  Worked as Business Partner. This was the partnership firm wherein we were managing Banking Collections process. Worked as Business Partner. This was the partnership firm wherein we were managing Banking Collections process.



Cholamandalam Investment and Finance Company Limited

• India
• Financial Services
• 700 & Above Employee

• Area Collections Manager

  • Apr 2007 - Apr 2009

  Worked as Area Collections Manager & was responsible to manage flows & recovery portfolios in Delhi NCR location. Having full time Team under me to manage collections & NPA's. Worked as Area Collections Manager & was responsible to manage flows & recovery portfolios in Delhi NCR location. Having full time Team under me to manage collections & NPA's.



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Area Collections Manager

  • Jun 2003 - Mar 2007

  Handled collections as Area Collections Manager for unsecured loans in Delhi_NCR Location Managed multiple Collections Agencies to drive collections & recoveries. Had direct reporting of 6 collections managers to manage collections in assigned territory Handled collections as Area Collections Manager for unsecured loans in Delhi_NCR Location Managed multiple Collections Agencies to drive collections & recoveries. Had direct reporting of 6 collections managers to manage collections in assigned territory



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Collections Officer

  • Mar 2001 - May 2003

  Handled Auto Loan soft collections in capacity of collections officer. My Core Activities under this profile were : To attend walk-in customers in Bank for on spot resolution & Field Agency Management to increase collections resolution via tele calling collections & field collections. Regular MIS update with Agencies & Teams on Ground to drive performances. Handled Auto Loan soft collections in capacity of collections officer. My Core Activities under this profile were : To attend walk-in customers in Bank for on spot resolution & Field Agency Management to increase collections resolution via tele calling collections & field collections. Regular MIS update with Agencies & Teams on Ground to drive performances.



Nitco Logistics Pvt. Ltd

• Truck Transportation
• 1 - 100 Employee

• Sales Officer

  • Mar 2000 - Feb 2001

  Worked as Sales officer for Cargo & logistic Services. Territory managed by me was Delhi NCR location. Core activities under this profile was : New Acquisition / Base management & Business expansion Worked as Sales officer for Cargo & logistic Services. Territory managed by me was Delhi NCR location. Core activities under this profile was : New Acquisition / Base management & Business expansion