Kapil Grover
Customer Retention Head at Think and Learn Pvt. Ltd- Claim this Profile
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Bio
Experience
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Think and Learn Pvt. Ltd
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Education
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300 - 400 Employee
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Customer Retention Head
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Mar 2022 - Present
Edu-tech - Business Strategy & Operations Edu-tech - Business Strategy & Operations
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Cambridge University Press & Assessment
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United Kingdom
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Education Administration Programs
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700 & Above Employee
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Regional Sales Manager | Publishing |
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Oct 2019 - Jul 2021
In my recent role, I am responsible for end to end expansion of ELT Business on regional level in North & western region which comprises the following activities : ELT B2B_B2C Sales (K12/Higher Education/IELTS centers/Universities) & mitigating of risk by ensuring periodical Collections of overdues against the billings / empanelment of new Partners & Alliances / Vendor Management : Ensuring the retention of existing partners under GTM plan & Distribution & Tie ups with all educational institutions Show less
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airtel
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India
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Telecommunications
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700 & Above Employee
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National Customer Retention Manager
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Jan 2010 - Sep 2019
Worked as National Retentions Manager. My Core responsibilities under this profile were : B2C/B2B Operations, Customer Retentions & Service, Upselling of B2B airtel digital tv services to Corporate clients, Predictive Churn Management, Churn & Retentions Strategy Worked as National Retentions Manager. My Core responsibilities under this profile were : B2C/B2B Operations, Customer Retentions & Service, Upselling of B2B airtel digital tv services to Corporate clients, Predictive Churn Management, Churn & Retentions Strategy
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Wisdom Auxillary Services
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New Delhi
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Business Partner
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May 2009 - Dec 2009
Worked as Business Partner. This was the partnership firm wherein we were managing Banking Collections process. Worked as Business Partner. This was the partnership firm wherein we were managing Banking Collections process.
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Cholamandalam Investment and Finance Company Limited
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India
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Financial Services
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700 & Above Employee
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Area Collections Manager
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Apr 2007 - Apr 2009
Worked as Area Collections Manager & was responsible to manage flows & recovery portfolios in Delhi NCR location. Having full time Team under me to manage collections & NPA's. Worked as Area Collections Manager & was responsible to manage flows & recovery portfolios in Delhi NCR location. Having full time Team under me to manage collections & NPA's.
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ICICI Bank
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India
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Banking
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700 & Above Employee
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Area Collections Manager
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Jun 2003 - Mar 2007
Handled collections as Area Collections Manager for unsecured loans in Delhi_NCR Location Managed multiple Collections Agencies to drive collections & recoveries. Had direct reporting of 6 collections managers to manage collections in assigned territory Handled collections as Area Collections Manager for unsecured loans in Delhi_NCR Location Managed multiple Collections Agencies to drive collections & recoveries. Had direct reporting of 6 collections managers to manage collections in assigned territory
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ABN AMRO Bank N.V.
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Netherlands
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Banking
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700 & Above Employee
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Collections Officer
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Mar 2001 - May 2003
Handled Auto Loan soft collections in capacity of collections officer. My Core Activities under this profile were : To attend walk-in customers in Bank for on spot resolution & Field Agency Management to increase collections resolution via tele calling collections & field collections. Regular MIS update with Agencies & Teams on Ground to drive performances. Handled Auto Loan soft collections in capacity of collections officer. My Core Activities under this profile were : To attend walk-in customers in Bank for on spot resolution & Field Agency Management to increase collections resolution via tele calling collections & field collections. Regular MIS update with Agencies & Teams on Ground to drive performances.
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Nitco Logistics Pvt. Ltd
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Truck Transportation
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1 - 100 Employee
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Sales Officer
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Mar 2000 - Feb 2001
Worked as Sales officer for Cargo & logistic Services. Territory managed by me was Delhi NCR location. Core activities under this profile was : New Acquisition / Base management & Business expansion Worked as Sales officer for Cargo & logistic Services. Territory managed by me was Delhi NCR location. Core activities under this profile was : New Acquisition / Base management & Business expansion
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Education
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Delhi University
Bachelor’s Degree, Bachelor or Arts -
Central Board of Secondary Education
High School, Humanities/Humanistic Studies