Experience

TNA

• United Arab Emirates
• Recreational Facilities
• 1 - 100 Employee

• General Manager

  • Aug 2023 - Present



Intellectual Capital Arabia General Trading LLC – Balqees Honey

• Head Of Operations

  • Feb 2017 - Oct 2021

  · Handpicked to spearhead a Retail & Head Office team of 110+staff and spread across 140 Point of Sale locations in Leading Malls and major Hypermarkets and Supermarkets in the UAE. · Commanded overall operations and displayed leadership experience in strategy, supply chain, operations, customer service, finance and business management to help the organization navigate tough market conditions and difficult economic cycles. · Exceptional knowledge of sales, project management, materials planning, and distribution intricacies necessary to meet the fast-changing demands of hypermarkets and supermarkets. · Offering exceptional ability in managing people to deliver concrete results & profits. · Introducing a process for recording and tracking daily sales by offering staff portals to update daily sales based on the Individual sales targets and also providing periodic and productive feedback to staff to improve sales performances. · Actively collaborating with Operations Manager and Training Manager to ensure smooth operations and conduct Staff training on a Bi-monthly basis for improving customer satisfaction metrics by constantly training and motivating staff to perform to higher levels. · Driving force behind heightened business performance through aggressive corporate strategies based on market dynamics, competition activities, and customer preferences. · Staying on the cutting edge in the retail and hypermarket industry, providing compelling brand vision, shaping strategy, and developing strategic alliances with forthcoming Hypermarkets -making pathways to position the company as a market leader in the UAE. · Providing compelling ideas to enhance sales by realigning sales strategy, optimizing channels, and redirecting investment as needed to assure improved business by expanding to new geographies in GCC and worldwide. Show less



DKR FOODS DMCC – IL

• Donaccino

• Head of Business Development & Operations

  • Feb 2014 - Jan 2017

  · Played a vital role in sourcing new suppliers and new products for one of the biggest food suppliers in the country and building consensus to adapt to the concept. · Instrumental in identifying the right location, audience, and target market for the product and developing the shop to match the concept, resulting in the success of the concept. · Recognized the booming and niche market of Vegan customers and introduced new flavors, a new combination of coffee with soya milk as well as started vegan smoothies. · Recorded success in exploring various online platforms in the UAE to launch IL Donaccino on various E-Commerce Food portals. · Thoroughly researched and evaluated the food portals to follow patterns and changing consumer behavior to tailor products to match the evolving trends. Achieved major success with 2 major food portals i.e., Talabat & Zomato · Provided compelling brand vision, improved commercial visibility, shaped the strategy to achieve the budgeted volume, and established margin of F&B sector along with the introduction of vegan category. · Propelled growth by expanding horizontally (increasing the number of customers), vertically (expanding to new products and platforms), and simultaneously consolidating the distribution channels for achieving targets across all trade channels. · Defined business strategy, yearly operating plan, and P&L roadmap as well as seamless coordination between employees while monitoring the operations and financial results against plans versus budgets. · Developed an efficient and talented in-house team to lead day-to-day affairs and implemented best practices knowledge. Enforced controls for cost savings and outsourced the deliveries to another company to optimally utilize the resources available. Show less



Al Samim General Trading L.L.C.

• Senior Procurement Officer

  • Nov 2005 - Jan 2014

  · Lead, coordinated, and steered the Sales and Operations for a Tabletop Glassware company having retailer stores throughout the UAE and took accountability for importing goods in the Cookware Line – Beka (Belgium), GP&me (Italy) & Pensofal (Italy), Porcelainware – Christian Seltmann (Germany), Kids Line - Disney (Japan), etc. · Uncovered business requirements to ensure maximum replenishment orders for retail stores and handled a load of running min-max reports, 80-20 stock reports, and ageing reports to match sales movement. · Succeeded in leading the key account called Arc International France with 200 SKUs and took charge of handling shipments coming from France to Jebel Ali, letters of Credit, Purchase Orders, and shipment processes until final delivery. · Supported the brand manager and managing director in developing accurate yearly forecasts and expedited local deliveries from suppliers’ warehouse in Ras Al Khaimah to company warehouse in Jebel Ali or Merci (Jetty) area. Show less



, Avery Dennison UK Ltd

• Call Centre / Marketing / Logistics Coordinator

  • Feb 2000 - Nov 2005