Kaori Kawaguchi (Hino)

Fashion Consultant, Interview writer, Facilitator, at Freelance / Self-Employed
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Tokyo, Japan, JP
Languages
  • Japanese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • IELTS 7.0
    -

Experience

  • Freelance / Self-Employed
    • Human Resources Services
    • 100 - 200 Employee
    • Fashion Consultant, Interview writer, Facilitator,
      • Jun 2019 - Present

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Account Associate, Agency Partnership team
      • Nov 2018 - May 2019

      - Operations on reserved video ads on YouTube and other Google video products - Editor on weekly email magazine to advertising agencies regards Google Ads product updates - Operations on reserved video ads on YouTube and other Google video products - Editor on weekly email magazine to advertising agencies regards Google Ads product updates

  • YouTube
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Commerce Operation Specialist
      • May 2016 - Oct 2018

      Vendor management - Provide excellent support for YouTube paid users. in APAC. - Watch KPIs e.g. Customer Satisfaction, Turn around time, - Training - Quality check

    • Strategist, YouTube Consumer and Commerce Operations
      • Dec 2013 - May 2016

      Con-currently support YouTube general users (Consumers) and YouTube customers accessing to paid contents (Commerce) in APAC region. Vendor management - Train vendors in APAC for new product launch/change- Monitor the operational quality of vendors in APACProject :- APAC POC of Customer Satisfaction Work Group for YouTube eCommerce operationThe goal is to improve CSAT at scale across the globe.- Project lead for Efficiency Improvement for YouTube User Support. The goal is to improve the current efficiencies of Full Time employees and vendors globally at scale. Show less

    • Associate, YouTube Consumer and Commerce Operations
      • Oct 2012 - Dec 2013

      Con-currently support YouTube general users (Consumers) and YouTube customers accessing to paid contents (Commerce) in APAC region. The first APAC market specialist for YouTube to look after Japanese users.Vendor management - Train vendors in APAC for new product launch/change- Monitor the operational quality of vendors in APAC

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Subject Matter Expert, AdWords Policy
      • Feb 2012 - Nov 2012

      Within SMB Customer support, specialised into Policy related issues. - Trained and mentored total 16 new hires - Managed AdWords Ads review operation as the Japan POC, collaborated with the Ads Review product manager from the US, centralised Ads Review team from India, Product quality operation team in Japan

    • Client Service Representative, AdWords
      • Oct 2010 - Oct 2012

      Customer supports : Provide the customer issue solutions related to Google AdWords. The target audience is long-tail Small and Medium Businesses (SMB)Ad Review Operation : Review AdWords Ads before becoming live to follow Google Product Policy and protect Japanese users from seeing low quality ads.

Education

  • University College London, U. of London
    MSci, Natural Sciences (Chemistry)
    2006 - 2010

Community

You need to have a working account to view this content. Click here to join now