Experience

NCS Computech Ltd

• India
• Information Technology & Services
• 1 - 100 Employee

• Team Leader Backoffice nd HR

  • May 2013 - Present

  Preparing Tender Documents along with BOM Cross Sale of various products like Fortigate, ESET. Preparing Price list for Products Coordination with OEM’s for SPC & Claim & OEM documentation Generating lead in Defense, Government & Corporate Vertical. Day to day handling Partner & End User issues & resolving them Acting as an interface between the Sales Person & the Customer Preparing Write ups/Tele Surveys Manpower recruitment & distribution Handling Joining, Leave & Release activities of employees Handling media for advertisement, negotiation & Press Release. Managing administrative works – Ticket booking, negotiation with Hotel Event Management PR at different levels. Evaluating Team member’s daily activity & sharing feedback Show less



aegis bpo

• Financial Services
• 300 - 400 Employee

• Team Leader

  • Jan 2007 - Apr 2013

  Achieve Service Level Implementing methods to achieve ACHT.(Barging calls & sharing feedback) Giving Pre & Post shift briefing Taking Escalation calls & closing the customer issues Sharing daily APR with the team. Escalating issues to the Clients and doing necessary follow ups to resolve the same. Preparing daily and weekly reviews. Preparing POA for improvement of the non achieved targets & implementing the same, tracking the performance on a regular basis. Achieve Service Level Implementing methods to achieve ACHT.(Barging calls & sharing feedback) Giving Pre & Post shift briefing Taking Escalation calls & closing the customer issues Sharing daily APR with the team. Escalating issues to the Clients and doing necessary follow ups to resolve the same. Preparing daily and weekly reviews. Preparing POA for improvement of the non achieved targets & implementing the same, tracking the performance on a regular basis.



IBM Daksh Kolkata

• Floor Support

  • Oct 2005 - Jan 2007

  Giving Pre Shift & Post Shift Briefing to Team. Taking Escalation call. Taking Mock call & trained the newly hired. Barging Calls & giving feedback. Break Management. Client Interaction Giving Pre Shift & Post Shift Briefing to Team. Taking Escalation call. Taking Mock call & trained the newly hired. Barging Calls & giving feedback. Break Management. Client Interaction