Experience

Darwin Fisher Commercial Flooring

• Canada
• Construction
• 1 - 100 Employee

• Office Administration Manager

  • Apr 2014 - Present

  - Coordinate and process accounts payable and accounts receivable - Timely and efficient preparation of financial statements: T4s, T5018's, reconciliations and reports - Process and distribute payroll, as well as file source deductions- Perform clerical duties, such as maintain filing and record systems - Order office supplies and maintain inventory- Prepare, submit and reconcile WSIB- Process, pay, and record employee expenses - Reception and customer and supplier liaison



Credit Bureau of Canada Collections

• Canada
• Financial Services
• 1 - 100 Employee

• Senior Collections Specialist for American Express

  • May 2013 - Apr 2014

  - Answer incoming calls from debtors - Undertake debtor trace and locate efforts using search engines - Analyze credit bureaus from equifax and trans union- Notify debtors of overdue accounts and payments through phone or mail- Set up and document payment arrangements with debtors- Obtain and record current financial data from debtors- Recommend account closure if payments are not being received- Maintain records and files for customer accounts- Meet recovery targets as set out- Motivate and assist team in reaching team and individual targets. Set up team incentives.- Meet with client representatives regularly to analyze debtor interactions and procedures- Ensure all procedures are being followed by team members.- Identify and escalate priority issues



CIBC

• Canada
• Banking
• 700 & Above Employee

• Senior Collections Specialist, Team Lead for Rogers Wireless

  • Mar 2008 - May 2013

  - Answer incoming calls from debtors, place outgoing calls to debtors- Undertake debtor trace and locate efforts using search engines- Analyze credit bureaus from equifax and trans union- Engage with debtors to explain financial situations, work with them to develop payment plans- Maintain files and records for all interactions with debtors- Meet daily, weekly and monthly targets- Motivate and assist team- Training of new team members- Identify and escalate priority accounts