Kanova Mitchell
Certinia PS Cloud Implementation Consultant at OpMentors- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Lou Times
Kanova is a Rock Star Salesforce Advanced Admin/Architect!!! We worked together in one of the biggest and most complex Salesforce Org's out there. Kanova is very fun to work with, she's very intelligent and an absolute a team player. I truly miss working with her, she's one of those people that when you worth with them, they're a friend for life. 10/10 a Rock Star with Salesforce through and through!
Lou Times
Kanova is a Rock Star Salesforce Advanced Admin/Architect!!! We worked together in one of the biggest and most complex Salesforce Org's out there. Kanova is very fun to work with, she's very intelligent and an absolute a team player. I truly miss working with her, she's one of those people that when you worth with them, they're a friend for life. 10/10 a Rock Star with Salesforce through and through!
Lou Times
Kanova is a Rock Star Salesforce Advanced Admin/Architect!!! We worked together in one of the biggest and most complex Salesforce Org's out there. Kanova is very fun to work with, she's very intelligent and an absolute a team player. I truly miss working with her, she's one of those people that when you worth with them, they're a friend for life. 10/10 a Rock Star with Salesforce through and through!
Lou Times
Kanova is a Rock Star Salesforce Advanced Admin/Architect!!! We worked together in one of the biggest and most complex Salesforce Org's out there. Kanova is very fun to work with, she's very intelligent and an absolute a team player. I truly miss working with her, she's one of those people that when you worth with them, they're a friend for life. 10/10 a Rock Star with Salesforce through and through!
Credentials
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Salesforce App Builder
-May, 2022- Sep, 2024 -
Salesforce Certified Administrator (SCA)
Salesforce
Experience
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OpMentors
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United States
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Professional Services
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1 - 100 Employee
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Certinia PS Cloud Implementation Consultant
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Jan 2023 - Present
Invented a method to schedule the automatic generation of a Quickbooks invoice from Certinia's PS Cloud data using Breadwinner's managed package and flows; invoice generation from Breadwinner used to require the use of a button Built a Lightning Web Component button to call a flow which allowed users to input number of days worked, converted the days to hours and created a Timecard Integrated Certinia PSA with Breadwinner by building a flow to call an Apex Class which created a Quickbooks invoice Wrote an Apex test class to call the flow Worked with client to add SPF records and set up and test DKIM to fix email failure issue Set up PSA Analytics for a client Set up PSA Direct for Jira Show less
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Amherst
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United States
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Investment Management
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400 - 500 Employee
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Salesforce Administrator
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Jan 2022 - Jan 2023
Certinia Subject Matter Expert tasked with assisting with the integration of Field Service Lightning and Certinia’s FFA Used Visual Workflow to resolve multiple issues, including embedding flows into buttons to move cases between queue Built Lightning Web Components to embed in Lightning Record Pages Used Github and Gitkraken for CI/CD Set up FM Analytics Certinia Subject Matter Expert tasked with assisting with the integration of Field Service Lightning and Certinia’s FFA Used Visual Workflow to resolve multiple issues, including embedding flows into buttons to move cases between queue Built Lightning Web Components to embed in Lightning Record Pages Used Github and Gitkraken for CI/CD Set up FM Analytics
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nThrive
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Sr. Salesforce Administrator / Release Manager
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Jul 2017 - Jan 2022
• Used Community builder to configure our digital experience portals • Participated in 2 different week-long FinancialForce, instructor-led trainings • Used Apttus CPQ and contract management to organize products and automate the price quote process • As part of the transition from Classic to Lightning, migrated Notes and Attachments to Lightning Experience using both Dataloader Import and Magic Mover • Migrated knowledge articles from Classic to Lightning • Configured permission sets, page layouts, field sets for FinancialForce • Created Lightning Actions and corresponding buttons in Classic • Created Single Sign on for Salesforce Community Portals • Used VisualForce to build email templates • Used Process Builder to automate email alerts, field population, record assignment • Completed two-day Agile SCRUM training seminar with Leading Agile consultants • Used Flows to resolve multiple issues, including embedding flows into buttons to move cases between queues • Used Jenkins in conjunction with Change Sets to deploy code to production • Used Autorabit to deploy code and configuration updates from sandboxes to production in Salesforce • Completed two-day Agile SCRUM training seminar with Leading Agile consultants • Used Visual Workflow to resolve multiple issues, including embedding flows into buttons to move cases between queues • Used Jenkins in conjunction with Change Sets to deploy code to production Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Salesforce Administrator
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Aug 2013 - Jul 2017
• Responsible for tracking and organizing enhancement requests entered through Jira • Used Salesforce Classic to configure and maintain Salesforce ServiceCloud objects including Cases and Knowledge • Held weekly Business Partners meetings with the leaders of each business unit to gather requirements and refine acceptance criteria • Held weekly efforting review sessions with our development team using Agile methodology to determine the level of effort required to complete work defined in the Acceptance Criteria of our Backlog Items • Worked with representatives from each business units to complete UAT testing • Responsible for sending out Release Notes to inform our business units of items being deployed to production during release • Performed administrative work including configuration and bug fixes submitted via our Support Request Custom Object for 700 users • Charged with completing tasks including configuring page layouts and writing validation rules • Maintained roles, hierarchies, profiles and administered user permissions • Responsible for monitoring license requests and onboarding users • Project lead responsible for planning, testing, and implementing Salesforce's Social Customer Service platform Show less
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Sertec Corporation
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United Kingdom
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1 - 100 Employee
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Salesforce Product Owner
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Jan 2011 - Aug 2013
• Team Lead tasked with performing administrative work and light configuration • Radian6 Analysis Dashboard proficiency including, configuring Topic Profiles and building widgets • Radian6 Social Studio proficiency including configuring Workspaces and stacks, creating and applying Macros, and analyzing data • Analyzed Topic Profiles and Managed Pages to assist in resolving any defects with the Radian6 Social Studio platform • Oversaw Facebook, Twitter, Pinterest, Google+, blog and Instagram posts for our company's $2M account Show less
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Education
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2002 - 2007
Georgia Southern University
Bachelor of Business Administration (B.B.A.), Marketing
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