Business Data Analyst

• 2023 - Present

Senior Associate Reporting

• Nov 2021 - 2023

- To generate BI report regarding freight forwarding according to customer requirements in various template such as a standard business intelligent report analyzing shipping description and performance, a global emission report measuring emissions of polluting gases or customer customized report etc. - Generating daily, weekly, monthly, yearly BI reports according to customer requirements by using SQL to query data, internal dashboard to retrieve data , Power Query and Excel for creating the reports. - Improving process of ganerating report for more efficiency and reducing man-hour by using SQL, Power Query, Excel formula. - To contact clients or individuals involved in identifying and resolving BI report issues. - Work with various business teams to improve BI reports and analytics. Show less

Data Analyst

• Jul 2021 - Nov 2021

- To analyze call center seller side on Lazada platform performance in many aspect such as volume vs call center productivity, case management and seller satisfaction. - Generating daily, weekly, quarterly (QBR) report according to the KPI above by using Excel. - To present weekly presentation in part of call center seller side proformance overview to Lazada team. - Improving process of ganerating daily and weekly report for more efficiency by applying the Excel formula. - To analyze call center seller side on Lazada platform performance in many aspect such as volume vs call center productivity, case management and seller satisfaction. - Generating daily, weekly, quarterly (QBR) report according to the KPI above by using Excel. - To present weekly presentation in part of call center seller side proformance overview to Lazada team. - Improving process of ganerating daily and weekly report for more efficiency by applying the Excel formula.

Operation Support

• Jan 2021 - Jul 2021

- Cleansing and manipulating data to generate monthly reports for summarizing customer’s payment amount (such as Mead Jonhson, Krungthai-AXA, Exxon Mobil ,GSB, Syngenta). - Issuing a quotation on behalf of the company. - Developing BI Weekly presentation in part of monthly overview by using Power BI and Powerpoint. - To enter data on record, assign task to Business Analyst team and follow - up IT and data issues. - Coordinating between sales team and customers on payment report issues. Show less