Experience

Maha Enterprises
• Desktop Support Technician


Crown Solutions India Pvt Ltd

• India
• Staffing and Recruiting
• 200 - 300 Employee

• Desktop Support Engineer

  • Jan 2013 - May 2014

  Roles & Responsibilities: • Supporting the incidents & requests and the end user rose for an IT issue through remote or else attending by presence and fixing the issue within the agreed Target Achievement Time. • Responsibility of reducing the repeated IT issues of a user if yes founding its cause and fixing it permanently. • Installing Windows operating systems (Win 2000, XP, Vista, 7 & 8), Outlook & Printer configuration • Banking applications installation, configuration and troubleshooting • Configuring and troubleshooting Wired & Wireless connections. • Application Installation Manager (RADIA) installation and working knowledge • System Centre Configuration Manager (SCCM) installation & deployment knowledge • Setting Firewalls and securing local clients by Anti Viruses with latest virus definitions • Managing local clients whether it has any policy (set of security levels & access) issues from workplace Roles & Responsibilities: • Handling Mail configuration, Laptop and Desktop OS installations. • Application installations and Printer installations and Diagnostics. • Memory (RAM), Motherboard and Processor (CPU) performance tracking. • Hp product support (Desktop, laptops and printers) Show less