Experience

fabindia

• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Sep 2016 - Present

  Sales target achievement,Maintaining sales vs.stock ratio,Advertising and sales promotion,Maintain excellent customer service. Supervision of visual look and feel of the store,Supervise and mentor sales staff to increase operational efficency. Merchandise planning and handling,Placing orders on B2B,Adherence to HR protocols,Review and appraisals of the team members as per defined KRA’s,Update various MIS on a monthly basis. Monitor expenses as per the allocated budget. Maintaining all the documents required for SPPI audit.



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Supervisor

  • Sep 2015 - Apr 2016

  In Aramex I, -maintain good relationship with customers -Taking the customer feedback Arranging the shipments -Tracking the shipments -Conforming the shipment has reached the customers safely In Aramex I, -maintain good relationship with customers -Taking the customer feedback Arranging the shipments -Tracking the shipments -Conforming the shipment has reached the customers safely



Trans Auto Rental

• Customer Relations Officer

  • Jul 2015 - Aug 2015

  In Trans auto rental i worked as a customer relation officer who successfully managed to strike the chord between consumers and the company,Also I supervised cash settlements. In Trans auto rental i worked as a customer relation officer who successfully managed to strike the chord between consumers and the company,Also I supervised cash settlements.



Levis outlet

• United States
• 100 - 200 Employee

• Store Manager

  • Aug 2013 - Jun 2015

  Fully accountable for all the operational activity in the store and providing clear leadership to the team and leading by example in all areas of the business. Working hard to ensure that all store and company sales targets, operations goals and policies are met. Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience. Fully accountable for all the operational activity in the store and providing clear leadership to the team and leading by example in all areas of the business. Working hard to ensure that all store and company sales targets, operations goals and policies are met. Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience.



Billa hypermarket

• Manager

  • Apr 2012 - Jul 2013

  -Responsible for overseeing all aspects of retail store’s operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security. -Promoted to Assistant Store Director from Operations/Customer Service Manager. -Supervised and managed over 80 employees, with responsibility for scheduling and training personnel. -Trained, recruited and hired store employees; administered payroll and addressed HR inquiries. -Merchandised and positioned products throughout the store to maximize sales and profits. -Served as liaison for all human resource issues, including evaluations for all employees. -Executed weekly cycle counts on products to maintain healthy inventory levels. -Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction