QA Tester

• Aug 2014 - Present

Call Centre User Support Operator

• Apr 2012 - Jul 2012

・Trouble shooting and user support Lotus Domino/Notes systems for administrators in contracted companies ・Identified and corrected any issues pertaining to Lotus Domino/Notes ・Developed knowledge base software with Lotus Domino Designer and Lotus script for call center members *Four month contract ・Trouble shooting and user support Lotus Domino/Notes systems for administrators in contracted companies ・Identified and corrected any issues pertaining to Lotus Domino/Notes ・Developed knowledge base software with Lotus Domino Designer and Lotus script for call center members *Four month contract

Groupware Administrator

• Jun 2009 - Dec 2011

・Lotus Domino/Notes system administration ・Solaris and Linux server administration support ・Group leader of user registration team ・Engaged in data migration from a Lotus Domino/Notes system to an Oracle based in-house groupware. ・Created utility tools using SQL and PL/SQL for various operation related to user registrations and administration. ・Lotus Domino/Notes system administration ・Solaris and Linux server administration support ・Group leader of user registration team ・Engaged in data migration from a Lotus Domino/Notes system to an Oracle based in-house groupware. ・Created utility tools using SQL and PL/SQL for various operation related to user registrations and administration.

Lotus Domino Administrator

• Jul 2005 - May 2008

・Observing and maintenance of Domino servers (Windows Server) ・Designing and improving Domino systems ・User support (Daily support and trouble shooting for web and Notes Client users) ・Building Domino servers (Windows Server) ・Observing and maintenance of Domino servers (Windows Server) ・Designing and improving Domino systems ・User support (Daily support and trouble shooting for web and Notes Client users) ・Building Domino servers (Windows Server)

In-house user support

• May 2004 - Jun 2005

・Maintenance and testing of user support tools ・Maintenance of web systems ・Translated miscellaneous documents used at user support department (Japanese to English and English to Japanese). ・Writing English documents such as user supporting tools testing reports ・Writing guidance and in-house IT news for users ・Maintenance and testing of user support tools ・Maintenance of web systems ・Translated miscellaneous documents used at user support department (Japanese to English and English to Japanese). ・Writing English documents such as user supporting tools testing reports ・Writing guidance and in-house IT news for users

Lotus Notes help desk

• Jan 2003 - Jun 2005

・Onsite trouble shooting of Lotus Notes, network, and PC ・Network trouble shooting for the business trip user ・Supporting IBM executives with PC operations ・Onsite trouble shooting of Lotus Notes, network, and PC ・Network trouble shooting for the business trip user ・Supporting IBM executives with PC operations