Krisztina Kanizsai CCXP
Chief Design Officer at Zoosh Group- Claim this Profile
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Bio
Credentials
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UX Management: Strategy and Tactics
Interaction Design Foundation (IxDF) -
Membership Certificate
The Interaction Design Foundation -
Certified Customer Experience Professional
Customer Experience Professionals Association (CXPA) -
CXPA Professional Member
Customer Experience Professionals Association (CXPA)
Experience
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Zoosh Group
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Chief Design Officer
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nov. 2021 - - nå
Direct influence on the company strategy, ensuring that design remains at the fore of what we do at Zoosh.
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Head of Design
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okt. 2019 - nov. 2021
At Zoosh Group, everything we do follows a design thinking approach. Our team consists of senior designers following high standards, professional trends in order to disrupt and deliver WOW experience to our clients and their customers.
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Design & Customer Experience Consultant
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jun. 2019 - nov. 2021
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CXPA Hungary Network Leadership member
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apr. 2021 - - nå
Customer Experience Professionals Association's (CXPA) mission is to support CX professionals to share, learn, inspire, and grow throughout their entire career.The CXPA Hungary Network is a local community of CX professionals to connect, learn, and share ideas and best practices with each other. We welcome you to stay connected in this online space in between your in-person events planned by CXPA volunteers. Join our community: https://www.cxpa.org/browse/communities/localnetwork?CommunityKey=7a851db8-bc2f-4f34-a006-ab5295f6f768
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T-Systems International
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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CX Stream Lead, Service Excellence MIS&Public Cloud, International Customers
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jan. 2019 - jun. 2019
In charge to manage customers, drive ultimate client centricity, manage the customer P&L and be a strong voice of the customer within the 13 Local Busines Utnits. The aim is to become a world class service provider based on being proactive, more agile and flexible and drive innovation. In charge to manage customers, drive ultimate client centricity, manage the customer P&L and be a strong voice of the customer within the 13 Local Busines Utnits. The aim is to become a world class service provider based on being proactive, more agile and flexible and drive innovation.
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Deutsche Telekom IT Solutions HU
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Hungary
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IT Services and IT Consulting
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700 & Above Employee
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Owner of Customer Experiene Program
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mai 2018 - des. 2018
Foster Customer Experience as mindset and approach within the organization, to focus on Voice of the Customer, Employee Ambassadorship and Innovation. Collecting customer show cases, organizing and conducting employee events and customer workshops, managing stakeholders.
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Head of Service Unit
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jul. 2015 - des. 2018
Responsible for the service and people strategy, service portfolio development and delivery of the given scope. Contributing to company strategy as core member of Customer Centricity, Service and Design Thinking initiatives.
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ENGIE
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France
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Utilities
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700 & Above Employee
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Head of IT Business Partners
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jul. 2013 - jun. 2015
Driving and consulting business driven mindset and project portfolio management of IT investments. Driving and consulting business driven mindset and project portfolio management of IT investments.
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BAT
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United Kingdom
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Tobacco Manufacturing
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700 & Above Employee
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Procurement Business Manager for Hungary and Austria
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jun. 2010 - mai 2011
Responsible for indirect spend management of the Hungarian and Austrian divisions. Managing the local transformation of the above market procurement model, with close cooperation with the regional and local top team. eSourcing eAuctions and eRFx.
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IT Business Consultant and Project Manager
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jan. 2000 - jun. 2010
Consulting business functions (Sales, Marketing, Procurement, Supply Chain, Production, Finance, HR) in IT related projects and leading enterprise level system implementations (ERP/SAP, Quality, CRM, Data Warehouse, Sales & Operation Planing, Workforce Mangement).
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Education
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2021 - 2022
The Interaction Design Foundation
UX Management, TOP 10% -
2018 - 2018
Moholy-Nagy University of Art and Design of Budapest
Servie Design Expert -
2018 - 2018
EXALT Interactive
Design Thinking Facilitator - Advanced -
2018 - 2018
Moholy-Nagy University of Art and Design of Budapest
UX Research -
2017 - 2017
International Business School Spark Institute
Data-driven leadeship -
2017 - 2017
openSAP
Developing Software Using Design Thinking -
2015 - 2015
EXIN your ICT competence partner
ITIL Foundation Cerificate in IT Service Management -
2015 - 2015
GDF Suez University
Finance for non Financiers -
2014 - 2014
GDF Suez University
Project Management Academy -
2014 - 2014
IQSOFT John Brice Training Center
Agile Project Management -
2012 - 2013
Corvinus University of Budapest
Procurement Management -
2012 - 2012
Dale Carnegie Training
Effective communication & Human Relations/Skills For Success -
2010 - 2010
Hill International Budapest
Negotiation techniques -
2008 - 2008
International Institute for Software Testing
Managing the Test Process, Effective Test Design, Test Process Measurement and Improvement -
1999 - 2000
Technology Campus of Budapest – Kandó Kálmán Electrical Engineering Faculty
Engineer of Computer networks, Computer networks -
1992 - 1995
Széchényi István Egyetem
Engineer's degree, Information Technology -
2019 - 2019
Ian Golding
Customer Experience Masterclass
Community
