Manager- Customer Success & Growth

• Jan 2022 - Present

>Cross functional leadership role- Managing a portfolio of 45+ Accounts in Vidarbha region as Key Account Manager, ensuring revenue growth and retention.>Onboarding new Accounts ensuring no drops post signup.>Build and strengthen client relationships to achieve long-term partnerships.>Ensure the timely and successful delivery of our solutions according to Client needs and objectives.>Develop a thorough understanding of our products and aligning to the needs of clients for better upsell and cross-sell. >Track & review Client Data, reports on account progress, goals, and quarterly initiatives to share with internal stakeholders. >Serve as the lead point of contact for all Account management matters.>Ensuring timely dues collection from partner Accounts. Show less

Expansion

• Dec 2020 - Dec 2021

Senior Manager

• Jun 2019 - Nov 2020

>Accountable for end to end business development which involved acquisition of Accounts in 4 districts of Marathwada region in Maharashtra. >Developing and building client base for Mypedia solution by promoting the need for complete Pearson Mypedia curriculum solution. >Making power packed presentation to eminent educationist and influencing them to adopt the Mypedia integrated curriculum solution of the company that digitally transforms teaching and learning in classroom. >Making power packed presentation to eminent educationist and influencing them to adopt the Mypedia integrated curriculum solution of the company that digitally transforms teaching and learning in classroom. >Played a pivotal role in managing the full life cycle- right from lead generation to closing of the prospects (B2B) >Work closely with the operation team to ensure optimal after sales service for client satisfaction & 100% retention. >Timely and Targeted collection of dues. Show less

Area Sales Officer

• Oct 2015 - May 2019

>Accountable for end to end business development which involved acquisition of Accounts in 9 district of Vidarbha region in Maharashtra. >Responsible for selling the company’s innovative range of high value product solutions and service to premium schools in given assigned area. >Making power packed presentations to eminent educationist influencing them to adopt path breaking Smart Class initiative of the company that transform teaching and learning in classrooms with digital technology. >Work closely with the operation team to ensure optimal after sales service for client satisfaction & 100% retention. >Timely and Targeted collection of dues. Show less