Experience

Whitbread Insurance Brokers

• Australia
• Insurance
• 1 - 100 Employee

• Claims Consultant

  • Nov 2022 - Present

  Investigated questionable claims, interviewing agents and claimants to resolve issues. ● Calculated claims amounts following policy data and coverage requirements. ● Verified information listed on forms against other sources and by inquiring directly with claimants. ● Handled questionable claims by escalating to investigators and claims adjusters. ● Negotiated settlements and followed through with litigation for unsettled claims. ● Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorise payments. ● Resolved complex and severe exposure claims through expert file handling and knowledge of Strata. ● Manage the claims portfolio, prove track record in handling and authorising claims ● Building Client relationship with Strata and Insurers for ensuring fair and agreeable settlement Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sole Proprietor

  • May 2014 - Present

  Supervising quality of the products Stock Management Website building Co-ordination with manufacturers Supervising quality of the products Stock Management Website building Co-ordination with manufacturers



TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• Corporate Trainer

  • Mar 2022 - Sep 2022

  Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes. ● Evaluated effectiveness of training programs to implement ongoing improvements and updates. ● Created and acquired training procedure manuals, guides and course materials. ● Coordinated training schedules across sites with supervisors and managers to optimise training initiatives and work-flow management. ● Delivered results using role-playing, simulations and lectures. ● Strengthened instructor skills and knowledge with careful evaluations ● Helped managers enforce procedures and protocols with effective training strategies. ● Elevated performance levels and minimised compliance issues by fully training new hires. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Resolution Specialist

  • Apr 2005 - Mar 2014

• Resolution Specialist

  • Apr 2005 - Mar 2014