Digital Marketing Manager

• Dec 2022 - Present

Marcomm & E-Commerce Executive

• Oct 2021 - Dec 2022

• Handle B2B/B2C – wholesale system• Ensure rate parity among OTA channels• Manage and update the Hotel’s website, relevant social media (Facebook, Instagram ) and eCommerce functions including latest campaign, events and promotions from the Hotel• Analyze the the social media trend in order to set the social media strategy.• Responsible for all planning and execution of social media strategies (Instagram, Facebook, Linkedin, Tiktok)• Collaboration with KOL/Influencer/Media Online or Offline for doing marketing exposure• Maintain relationship with influencer and media partner• Responsible for developing marketing strategies and ideas for promos/events. Show less

Reservation Agent

• Dec 2017 - Sep 2021

• Processes reservation by mail, telephone, or central reservation systems referral.• Processes reservation from the sales office, other hotel departments, and travel agents.• Know the type of rooms available as well as their location and layout• Knows the selling status, rates, and benefits of all package plans.• Knows the credit policy of the hotel and how to code each reservation• Created and maintains reservation record by date of arrival and alphabetical listing.• Determines room rate based on the selling tactics pf the hotel.• Prepared letters of confirmation.• Processes cancellation and modifications and promptly relays the information to the front desk.• Helps develop room revenue and occupancy forecast.• Handles daily correspondence. Respond to inquires and make reservation as needed.• Open and Close the availability as and when required of hotel in all the GDS Channels, IDS channels and on the hotel website.• Help develope forecast for room revenue and occupancy.• Promotes goodwill by being courteous, friendly, and helpful to guest, managers, and fellow employees. Show less

Smartfren Gadget Leader

• Dec 2015 - Dec 2017

• Manage & monitor area AVA & productivity of SGS (Sales Promotor) • Lead & responsible to manage 15 SGS productivity, knowledge & compliance • Responsible for area quality outlet & customer • Daily monitoring on supervised SGS activation/productivity • Comply with operational standard procedures &Report all daily monitoring productivity • Remapping All Cellular Store (Modern & Traditional Channels) through the Karawang & Cikarang Area • Making offers and collaborations with several Communities & Entertaiment Area • Comply with operational standard procedures &Report all daily monitoring productivity Show less

Legal Administrative Assistant

• Jun 2015 - Dec 2015

•Monitors unemployment claims by reviewing claims , substantiating documentation, requesting legal counsel review •Maintains human resources records by recording new hires, transfers, terminations, changes in job •Assist with administrative duties as assigned. Including filling, scanning, data entry, etc. •Send out offer letters and contract for employee •Prepared special report, gathers and summarizes data as assigned •Monitors unemployment claims by reviewing claims , substantiating documentation, requesting legal counsel review •Maintains human resources records by recording new hires, transfers, terminations, changes in job •Assist with administrative duties as assigned. Including filling, scanning, data entry, etc. •Send out offer letters and contract for employee •Prepared special report, gathers and summarizes data as assigned

Account Executive

• Nov 2014 - Jun 2015

• Maintaining assigned accounts and providing ongoing customer support. • Developing and implementing sales strategies around the provision of logistical services. • Identifying and contacting prospective customers to promote logistical services and negotiate contracts. • Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets. • Addressing customer concerns and finding innovative solutions for complex logistical challenges • Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents. • Overseeing the sales task, documenting processes, and preparing executive reports. Show less

Customer Service Representative | SAMSUNG

• Aug 2012 - Nov 2014

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing Samsung products • Processing Service orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. •Suggesting information about products and service •Determining the cause of problem •Selecting & explaining the best solution to solve the problem Show less