Wei Loong K.

Support Lead at EngageRocket
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG

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Bio

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Credentials

  • HubSpot Sales Software
    HubSpot Academy
    Apr, 2022
    - Nov, 2024
  • Service Hub Software
    HubSpot Academy
    Apr, 2022
    - Nov, 2024

Experience

  • EngageRocket
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Lead
      • Jul 2022 - Present

      Double-hatting as Customer Success Manager and leading the Customer Support function- Delighting and enabling customers to maximise the potential in utilizing EngageRocket to build great workplaces- Ensuring customers achieve success, building relationships, and problem-solvingEngageRocket is a cloud-based software that helps leaders and organisations make better people decisions using real-time data. Through cultural change, organisational transformation, mergers and acquisitions and other key events, companies use EngageRocket to analyse and act on employee feedback. Show less

    • Customer Success Manager
      • Mar 2021 - Present

      EngageRocket is a cloud-based software that helps leaders and organisations make better people decisions using real-time data. Through cultural change, organisational transformation, mergers and acquisitions and other key events, companies use EngageRocket to analyse and act on employee feedback.

  • Global Blue
    • Switzerland
    • Technology, Information and Internet
    • 700 & Above Employee
    • Account Manager
      • Dec 2018 - Aug 2020

  • Robinsons Department Stores Online Pte Ltd
    • Singapore
    • Retail
    • 1 - 100 Employee
    • Assistant Departmental Sales Manager
      • Apr 2018 - Dec 2018

  • Jay Gee Group
    • Singapore
    • Retail
    • 1 - 100 Employee
    • Senior Boutique Manager
      • Jul 2016 - Apr 2018

    • Boutique Manager
      • Dec 2014 - Jun 2016

    • Management Trainee
      • Sep 2013 - Nov 2014

Education

  • RMIT University
    Bachelor of Business (Management)
    2010 - 2013
  • Singapore Polytechnic
    Diploma, Multimedia Technology
    2005 - 2008

Community

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