Product Owner

• Feb 2022 - Present

Products and Access Coordinator

• Jul 2021 - Nov 2021

Career interruption due to Covid-19

• Feb 2020 - Jun 2021

I was affected by the Covid-19 pandemic and worked on numerous roles: • Production worker for Kokonut Pacific • Website content creation, developed and implemented new marketing strategy and helped their recruitment services – Imagine Data (IT industry) • Did cold sales, managed small project and developed and implemented their marketing strategy – NuTech Consulting (IT industry) I was affected by the Covid-19 pandemic and worked on numerous roles: • Production worker for Kokonut Pacific • Website content creation, developed and implemented new marketing strategy and helped their recruitment services – Imagine Data (IT industry) • Did cold sales, managed small project and developed and implemented their marketing strategy – NuTech Consulting (IT industry)

Director

• Dec 2019 - Jun 2020

A freelance process improvement company that I run on a part time basis. We also provide editorial and writing services. The Editorial Treehouse service creates an outlet for my creative passions and interests. 1. Project for The Connected Car Company (Adelaide, South Australia) - completed 2. Project for Sashi Cheliah (Australia MasterChef Winner 2018) - project stopped halfway due to Covid 19 A freelance process improvement company that I run on a part time basis. We also provide editorial and writing services. The Editorial Treehouse service creates an outlet for my creative passions and interests. 1. Project for The Connected Car Company (Adelaide, South Australia) - completed 2. Project for Sashi Cheliah (Australia MasterChef Winner 2018) - project stopped halfway due to Covid 19

Operations Manager

• Feb 2017 - Oct 2019

• Responsible for the overall operational excellence of the company • Responsible for day-to-day service deliverables by meeting quality, SOP and SLA standards • Full responsibility for the overall profit/loss of the company • Responsible for expenditure, forecast and budgeting • Present monthly financial report to share holders • In charge of recruitment • Full responsibility over all major government clients • Maintain customer supplier relationship with all relevant vendors • Setting KPIs and establishing performance culture for all direct and indirect reports • Maintain inventory controls and facilitate inventory transactions • Manage all vendors and purchases • Represented EXC for all Supply Nation events

Regional Client Relationship Manager

• Jul 2014 - Jan 2017

• Responsible to migrate 25 work streams (7 service roles) from the shared services facility in Malaysia to an external vendor in the Philippines• Worked with C-level leadership team to manage transition project budget; inclusive of retention planning strategy• Setup the team in Manila - hire the appropriate talent and drawing up the best practices and processes • Cross-functional stakeholder management covering from operations to systems; engaging key parties in 7 countries, the HQ in Sydney and the centers in Manila and Cebu• Designed the vendor and stakeholder engagement model• Primary liaison with key internal stakeholders throughout Asia Pacific• Manage customer relationships at various levels• Review and evaluate internal and external Service Level against vendor agreements• Identify areas for process and quality improvements and design improvement initiatives

Operations Manager

• Aug 2012 - Jun 2014

• Responsible for the overall operational excellence of the APAC business group consisting of 6 Line Managers and 70 indirect reports• Responsible for the delivery of Top 10 revenue earners for Australia• Responsible for day-to-day service deliverables by meeting quality, SOP and SLA standards• Maintain customer supplier relationship with all relevant business units (Australia, India, Hong Kong & China) • Responsible for overall people excellence within unit which includes planning long-term career development, setting KPIs, establishing performance culture and hiring and recruitment of all direct and indirect reports• Set overall goals for the business unit, which includes designing region-specific goals

Team Leader

• Feb 2010 - Jul 2012

• Managed a team of 10, consisting of subeditors and production editors. • Responsible for team appraisals, recruitment and team motivation• Ensure staffing and regular cross-training for a highly optimal team• Responsible for the final quality of products cleared by the team based on SOP and SLA standards• Responsible newbie on-boarding program• Supported the new team set-up and delivery for the WK India business

Production Editor

• Oct 2007 - Jan 2010

• Managed and co-ordinated the publication & services support of 4 high-revenue services for Australia• Responsible for editing and layout (within XML format) for online and print publications for CCH

IT Technician

• Apr 2003 - Sep 2007

• Heading the global technical helpdesk - counterparts in USA, Singapore, Thailand and China • Liaise with support groups from Engineering, NPI, Quality, Customer Satisfaction and Supplier to solve daily production issues • Conduct training for all new IT technical team recruits • Conduct training for all call center team members • Responsible for manuals and documentation maintenance and training of operators • Conduct internal audits on usage and process implementation of in-house software • Perform SQL query on Microsoft SQL Server and basic query on Oracle Database.