Experience

TGM

• United States
• Real Estate
• 100 - 200 Employee

• Business Manager

  • Feb 2019 - Present



UDR - Opening Doors to your future

• United States
• Real Estate
• 700 & Above Employee

• Assistant Community Director

  • Feb 2016 - Feb 2019

  Forge and sustain relationships with residents, prospects and vendors which aided in long term lease renewals, new tenants and adjustments/reductions for upcoming service contracts. Coordinate training and ongoing professional development of current staff. Assist with property improvement projects, partnering with contractors and building owners to ensure flawless execution on ROI initiatives.

• Assistant Community Director

  • Feb 2016 - Jun 2018



Crystal Woods of Alexandria

• Alexandria, Virginia

• Leasing Director

  • Jan 2015 - Feb 2016

  • Collecting rental payments while making daily bank deposits and verifying accuracy of all payments and deposits. • Ensuring accounts receivable closes under 1% monthly. • Maintains knowledge of laws and regulations concerning apartment leasing and management • Input invoices for vendors. • Promotes resident retention and renewal initiative as well as promoting and planning resident events monthly. • Inspect all move ins and pending move outs to prepare them for new occupancy. • Collecting rental payments while making daily bank deposits and verifying accuracy of all payments and deposits. • Ensuring accounts receivable closes under 1% monthly. • Maintains knowledge of laws and regulations concerning apartment leasing and management • Input invoices for vendors. • Promotes resident retention and renewal initiative as well as promoting and planning resident events monthly. • Inspect all move ins and pending move outs to prepare them for new occupancy.



Franklin Park at Greenbelt Station

• Code Enforcement Coordinator

  • Jan 2014 - Jan 2015

  • Successfully lobbied to convert outdated pest control system into OneSite integrated system. • Set schedule, route and follow up system for private security team on site. • Handled all resident complaints, from initial contact, to mediation. • Set schedule for police courtesy officers. • Conducted weekly meetings with police department to ensure that any and all incidents that occurred on property were addressed which helped to identify and track problem residents within community. Resulting in the reduction of incidents onsite.



Franklin Park at Greenbelt Station

• Leasing Administrator Manager (Promotion)

  • Oct 2012 - Jan 2014

  Managed an office of 11 with a focus in the approval and denial of potential new resident files, cancelled and denied files, in accordance with company policy and Prince George County law. Signed-off on all new resident files and approved them for delivery to our accounting office. • Created various types of promotional materials for resident events, presentations, and monthly meetings.• Spearheaded marketing campaigns for the purpose of lease generation and resident retention. • Monitored all leasing consultants Craigslist ads for uniqueness, spelling, grammar, correct specials, contact information and provided this information to senior management.• Coordinated with external vendors to negotiate pricing and ensure resident satisfaction.• Compiled market survey on competing properties and retained all data for board reports, annual reports, and marketing plans.

• Collection Coordinator (Promotion)

  • Apr 2012 - Oct 2012

  • Managed all late rent fillings, civil suits, rent/escrow dismissals, GBV’s (Greenbelt Violations) and payment plan arrangements with collection agency and company attorneys.• Created and successfully implemented employee rental payment program, which decreased employee rental debt.• Increased recovery rate of A/R by 1%.• Witness stand in for all civil suits, escrow suits and late rent filings. • Coordinated with collection agency to negotiate settlement amounts to ensure property retains 75% or higher of balance due at move out. • Prioritized and managed high balance residents in conjunction with coordinating pending eviction units.

• Accounts Receivables Clerk (Promotion)

  • Jan 2011 - Apr 2012

  Supported accounting efforts for entire property and assisted with multiple side projects and resident/employee events

• Leasing Consultant

  • Nov 2010 - Jan 2011

  Provided administrative assistance during the new management transition. Transitioned all resident files into OneSite property management software. Trained all temporary leasing consultants on basic functionalities of OneSite software during transition. Assisted prospective residents with application process, screened applications and completed pre move-in walks to ensure product is move-in ready.



Hampton Point of Silver Spring

• Silver Spring, MD

• Leasing Consultant

  • Oct 2009 - Nov 2010

  Provided introduction into the community for all prospective residents, giving personalized availability information (per the prospects needs) while building a rapport. Evaluated credit, employment and rental history of all new applicants. Verified all applicant’s income to ensure they meet the resident selection criteria. Provided introduction into the community for all prospective residents, giving personalized availability information (per the prospects needs) while building a rapport. Evaluated credit, employment and rental history of all new applicants. Verified all applicant’s income to ensure they meet the resident selection criteria.