Experience

FellowshipLIFE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human resource recruiter

  • Nov 2021 - Present



VIPdesk Connect

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Recruitment Specialist

  • Sep 2020 - Nov 2021

• Success Leader

  • Sep 2018 - Sep 2020

  • Assist Brand Ambassadors in client escalations and delivering corporate verbiage. • Facilitate client appeasements and make credit decisions. • Access Cybersource to view credit decisions, holds, authorizations and charges to assist with releasing orders. • Lead weekly meetings with the distribution center. • Manage all office duties and responsibilities for an onsite and remote team. • Update scripting for Brand Ambassadors as well as knowledge base. • Provide… Show more • Assist Brand Ambassadors in client escalations and delivering corporate verbiage. • Facilitate client appeasements and make credit decisions. • Access Cybersource to view credit decisions, holds, authorizations and charges to assist with releasing orders. • Lead weekly meetings with the distribution center. • Manage all office duties and responsibilities for an onsite and remote team. • Update scripting for Brand Ambassadors as well as knowledge base. • Provide Brand Ambassadors with coaching opportunities as well as quality assessments. • Interview prospective candidates for positions within the company. • Provide support to Tiered Team Members.

• Associate Service leader

  • Apr 2015 - Sep 2018

  • Assist Brand Ambassadors in client escalations and delivering corporate verbiage. • Facilitate client appeasements and make credit decisions. • Access Cybersource to view credit decisions, holds, authorizations and charges to assist with releasing orders. • Lead weekly meetings with the distribution center and digital marketing team. • Manage all office duties and responsibilities for an onsite and remote team. • Write and… Show more • Assist Brand Ambassadors in client escalations and delivering corporate verbiage. • Facilitate client appeasements and make credit decisions. • Access Cybersource to view credit decisions, holds, authorizations and charges to assist with releasing orders. • Lead weekly meetings with the distribution center and digital marketing team. • Manage all office duties and responsibilities for an onsite and remote team. • Write and maintain SOP’s for Brand Ambassadors to follow as well as update scripting. • Provide Brand Ambassadors with coaching opportunities as well as quality assessments. • Interview prospective candidates for positions within the company.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Brand Ambassador for Chanel

  • Jun 2013 - Mar 2015

  • Assist clients providing product knowledge. • Work to deescalate clients and resolve irate client situations. • Maintains open ticket reporting for the team to ensure proper and timely closure. • Communicates to the client through phone and e-mail correspondence. •Correspond with Chanel corporate and boutiques to assist in client matters as well an internal aftersales department. • Problem solves and facilitates client requests and accommodations on behalf of Chanel… Show more • Assist clients providing product knowledge. • Work to deescalate clients and resolve irate client situations. • Maintains open ticket reporting for the team to ensure proper and timely closure. • Communicates to the client through phone and e-mail correspondence. •Correspond with Chanel corporate and boutiques to assist in client matters as well an internal aftersales department. • Problem solves and facilitates client requests and accommodations on behalf of Chanel Customer Care. Show less • Assist clients providing product knowledge. • Work to deescalate clients and resolve irate client situations. • Maintains open ticket reporting for the team to ensure proper and timely closure. • Communicates to the client through phone and e-mail correspondence. •Correspond with Chanel corporate and boutiques to assist in client matters as well an internal aftersales department. • Problem solves and facilitates client requests and accommodations on behalf of Chanel… Show more • Assist clients providing product knowledge. • Work to deescalate clients and resolve irate client situations. • Maintains open ticket reporting for the team to ensure proper and timely closure. • Communicates to the client through phone and e-mail correspondence. •Correspond with Chanel corporate and boutiques to assist in client matters as well an internal aftersales department. • Problem solves and facilitates client requests and accommodations on behalf of Chanel Customer Care. Show less



The Arc of Hunterdon County

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Residential Manager

  • Aug 2011 - Feb 2013

  • Assist clients with daily activities, care, and schedules all appointments in a residential, group-home setting. • CPR certified and trained in dispensing medications to clients as well as checking in meds. • Organizes IHP meetings as well as assists goal development. •Maintains home and budgets residential as well as client’s individual finances. •Records all medical documentation needed and maintains home to DDD and State inspection standards. • Proficient in crisis… Show more • Assist clients with daily activities, care, and schedules all appointments in a residential, group-home setting. • CPR certified and trained in dispensing medications to clients as well as checking in meds. • Organizes IHP meetings as well as assists goal development. •Maintains home and budgets residential as well as client’s individual finances. •Records all medical documentation needed and maintains home to DDD and State inspection standards. • Proficient in crisis management. Show less • Assist clients with daily activities, care, and schedules all appointments in a residential, group-home setting. • CPR certified and trained in dispensing medications to clients as well as checking in meds. • Organizes IHP meetings as well as assists goal development. •Maintains home and budgets residential as well as client’s individual finances. •Records all medical documentation needed and maintains home to DDD and State inspection standards. • Proficient in crisis… Show more • Assist clients with daily activities, care, and schedules all appointments in a residential, group-home setting. • CPR certified and trained in dispensing medications to clients as well as checking in meds. • Organizes IHP meetings as well as assists goal development. •Maintains home and budgets residential as well as client’s individual finances. •Records all medical documentation needed and maintains home to DDD and State inspection standards. • Proficient in crisis management. Show less



Hillsborough Hospitality LLC (Old Man Rafferty’s)

• Hillsborough, New Jersey

• Server

  • Oct 2009 - Dec 2011

  Perform all duties required in food service while maintaining excellence in customer service. Perform all duties required in food service while maintaining excellence in customer service.



Tan Lines Tanning Salon

• United States
• Spectator Sports
• 1 - 100 Employee

• Manager

  • Apr 2004 - Oct 2007

  • Was directly involved in several marketing and advertising campaigns. • Maintained inventory records and book-keeping • Assisted the business owner with personal business affairs including arranging sales meetings, and ordering supplies. • Created positive client relationships to ensure repeat customers. • Was directly involved in several marketing and advertising campaigns. • Maintained inventory records and book-keeping • Assisted the business owner with personal business affairs including arranging sales meetings, and ordering supplies. • Created positive client relationships to ensure repeat customers.