Account Manager

• Jun 2021 - Present

Technical Account Manager

• Jul 2018 - Jun 2021

• Regularly collaborate amongst teams internally and externally for implementations including engineering, business development, analytics and marketing. Acting as a project manager I work with these teams to successfully launch our products directly contributing to our BU’s initiatives. •I grow and maintain relationships with our business parters through regular communication to support their needs in alignment with our mutual goals. I manage 5 key accounts bringing in 2.1M in FY21• Currently have 1 direct report I’ve onboarded and trained 2 TAMs. I regularly look for opportunities to give others experience. I have included analysts, developers, account associates and others on client calls to gain a better understanding of our partners. • Strong product knowledge of pharmacy offerings, able to speak to them internally as well as externally to clients.

Support Supervisor

• Dec 2016 - Jul 2018

• I successfully led and developed a team of 19 people, 8 of which were promoted within CoverMyMeds. I took on the challenge of being a specialist supervisor when I was unfamiliar with the role. I learned the specialist processes to effectively support my team. • As a colleague and leader I took part in feedback conversations including positive coaching and tough coaching conversations. I participated in 2 leadership courses offered by CMM and regularly met with my team to build relationships. I took part in yearly reviews as well as merit increases. In addition to this I’ve worked with recruiting and have assisted with hiring and interviews. • Collaborated on refining the verification process to make it more efficient. As a result we were able to work through a backlog of 1,000+ users to verify their providers in a two month time frame. The new process also resulted in a more comprehensive training. • I took part in cross-vertical meetings; co-owning pharmacy communications with another supervisor. In these meetings we assess current and upcoming products and the effects it could have on support building plans to give our team members the tools they need to assist users effectively.

Account Coordinator

• Feb 2016 - Dec 2016

• Responsible for providing exceptional customer support via phone, email, and web-based chat to pharmacies, providers, patients and payers for prior authorization • Quickly excelled in coordinator role and was identified as a subject matter expert in pharmacy related issues and products offerings, leveraging my knowledge to assist the team.• In collaboration with another coordinator we successfully lead a pharmacy product training to the 60+ member support team. Additionally we designed training supplements for other business units around pharmacy products. • Assisted with training of new coordinators; demonstrated skills to adapt my teaching style to the learning style of the trainee.

Distribution Center Team Lead

• Feb 2014 - Feb 2016

• Led teams varying in size from 2-20 through collaboration, clear communication and feedback to meet daily, weekly and monthly KPIs in multiple departments. • Key member of retail system testing team tasked with identifying bugs in new warehouse management system. Responsible for building, testing and analyzing scripts to ensure proper function. • Successfully led the start-up retail replenishment department. Developed new processes and led an inexperienced team of 20 through initial production and ongoing daily operations.• Coordinated with management and IT to refine and enhance workflow issues to improve team training and productivity.

Assistant Store Manager

• Oct 2010 - Feb 2014

•Through feedback, consistent coaching and training I helped lead the team to exceed sales goals as well as pursue professional and personal development, helping to lay a strong pipeline for the company. • Played a key role in the store opening process of 2 lululemon athletica retail stores • As inventory count lead I led our store to be top the top 5% in the region in accuracy by identifying internal inventory discrepancies and finding the root cause.

Pharmacy Technician

• Jan 2002 - 2011