Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Jun 2021 - Present

  • Manage and grow 20+ pharmacy clients (system vendors and chains), 4 being key or strategic to the business, overall contributing $11.7MM in revenue FY22• Facilitated successful product roll-out with big five pharmacy chain, focus now on maintaining and increasing utilization• Negotiated successful product rollouts with large pharmacy system vendors, working with clients to overcome previous hurdles with automation to maintain functionality for launch• Took strategic calculated risk with client, projected to result in incremental increase of 9.5k in volume and ~$62k per month increase in revenue for Q4• Represent CMM at client conferences, industry shows and on-site visits as a point of contact for pharmacy solutions and products• Strong product and client knowledge pulled upon regularly to update leadership and executives on account health and initiatives currently in flux Show less

• Technical Account Manager

  • Jul 2018 - Jun 2021

  • Collaborated amongst teams internally and externally for implementations including engineering, business development, analytics, and marketing to support business initiatives • Maintained and grew relationships with ~20 pharmacy system vendor clients with regular communication to support client needs in alignment with business initiatives, virtually and in-person • Regularly took part in cross-network meetings to stay informed about new products to the business to understand any potential impact on our existing pharmacy clients • Successfully onboarded and trained 2 TAMs empowering them with a historical view of pharmacy products, laying a strong foundation of solutions Show less

• Support Supervisor

  • Dec 2016 - Jul 2018

  • Successfully developed team of 19 people, 8 promoted within CMM under my leadership. Engaged in quarterly and yearly reviews as well as compensation conversations with team • Built internal relationships by regularly facilitating feedback conversations with my team, peers, and leaders – both receiving and giving feedback. Participated in multiple leadership courses offered by CMM. Conducted weekly for 1:1s with team • Refined verification process for efficiencies. As a result, we cleared a 1,000+ backlog in 2-months, saving 6 months’ time. More comprehensive training was provided to the team going forward on this process Show less

• Account Coordinator

  • Feb 2016 - Dec 2016

  • Responsible for providing exceptional customer support via phone, email, and web-based chat to pharmacies, providers, patients, and payers for prior authorization.• Effectively led trainings for 60+ member support team on pharmacy products and users. Empowered team to assist pharmacy users more efficiently • Assisted with training of new coordinators, adapting to the learning style of trainee. Conveyed importance of support role and the impact on all areas of the business.• Previous pharmacy technician experience lent to deeper user understanding of pharmacy users. Show less



lululemon

• Canada
• Retail
• 700 & Above Employee

• Distribution Center Team Lead

  • Feb 2014 - Feb 2016

  • Led teams varying in size from 2-20 through collaboration, clear communication and feedback to meet daily, weekly and monthly KPIs in multiple departments. • Key member of retail system testing team tasked with identifying bugs in new warehouse management system. Responsible for building, testing and analyzing scripts to ensure proper function. • Successfully led the start-up retail replenishment department. Developed new processes and led an inexperienced team of 20 through initial production and ongoing daily operations.• Coordinated with management and IT to refine and enhance workflow issues to improve team training and productivity. Show less

• Assistant Store Manager

  • Oct 2010 - Feb 2014

  •Through feedback, consistent coaching and training I helped lead the team to exceed sales goals as well as pursue professional and personal development, helping to lay a strong pipeline for the company. • Played a key role in the store opening process of 2 lululemon athletica retail stores • As inventory count lead I led our store to be top the top 5% in the region in accuracy by identifying internal inventory discrepancies and finding the root cause.



Target Mail Order Pharmacy

• 1717 Olentangy River Road Columbus, Ohio

• Pharmacy Technician

  • Jan 2002 - 2011