Experience

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Support Assistant

  • Jun 2021 - Present

  Serves as first point of contact for patients seeking appointments and care needs and providers needing appointment management Assists with training new employees regarding clerical processes. • Interprets and processes a variety of provider orders for inpatients and outpatients to include requests • Sets up suspense files necessary for processing orders for recruiting tests • Extracts encounter forms/prescription profiles for clinic visits, enters appropriate codes for completed encounter forms • Maintains patient clinical records from admission to discharge or transfer, assembling record upon reception and discharge of patient, filing clinical materials in correct order and checking contents for incomplete data before final clearance of records • Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals • Stocks basic office supplies for clinics and the Inpatient wards • Schedules, reschedules, and cancels appointments; and monitors clinical access to care • Knowledge of VA policies, regulations, guidelines, and processes as they relate to scheduling patient’s appointments, consults, Electronic Wait Lists, and pre-appointment clinical requirements (i.e. labs, EKGs, X-rays) • Coordinates Patient Travel • Notifies Nursing and Physician Personnel upon arrival and departure of patients Receives phone calls in a courteous manner, determining the natures of request and provides the information desired • Monitors ICB usage ensuring insurance is collected during the time of appointment check-in and captured appropriately • Utilizes call lists and telephones patients to pre-register them before their scheduled visits and updates all patient demographics as needed • Assists with clean-up the of EARR (Encounter Action Required Report) and delinquent call reports: supports clinics regarding utilization and clinic profile management (set-up clinic grids, cancel, and restore clinics Show less



Arkansas Foundation for Medical Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Member Service Representative

  • Jul 2019 - Jul 2020

  Screened/received multiple calls in a courteous and timely manner to educate members, discussing renewed eligibility for benefits • Assisted in maintaining member’s coverage • Provided resolution of all requests (Research, Review, Policies, Accounts) • Documented caller requests into patient charts while handling conflict • Completed Denial process for Ineligible patients/members • Assigned Primary Care Physicians into cases for DHS • Submitted Prior-Authorizations for monthly prescriptions and clinic visits for the Fiscal Year • Maintained documentation daily • Knowledge of HIPPA Regulations and Confidentiality • Collaborated with team to define business requirements for organizational process, achieve productivity standards and adhere to accuracy standards. • Followed quality standards and procedures to minimize errors and maximize customer satisfaction Show less



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator

  • Sep 2018 - Mar 2019

  Processed and completed accurate referrals and applications for Copay and Patient Assistance programs • Resolved patient’s questions and concerns regarding status of requests • Followed-up with team members and physicians regarding next steps in the enrollment process • Contacted insurance companies to obtain benefit information for processing to minimize rejections • Accessed patient’s accounts for final approval and denial status. • Attached necessary documents to support program applications • Reported Adverse Events to Administrative Personnel within the 24 hour time frame • Knowledge of Medical Terminology • Knowledge of HIPPA Regulations and Confidentiality Show less



Conifer Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Jun 2015 - Jun 2018

  Tracked spending on patient’s accounts • Performed clerical duties pertaining to Pre-registration, registration, and Direct Admissions for patients • Obtained and updated demographic information • Collected Copayments • Verified and obtained insurance benefits • Created patient’s charts for Physician review • Submitted Third-Party Claims • Knowledge of Medical Terminology • Knowledge of HIPPA Regulations and Confidentiality Tracked spending on patient’s accounts • Performed clerical duties pertaining to Pre-registration, registration, and Direct Admissions for patients • Obtained and updated demographic information • Collected Copayments • Verified and obtained insurance benefits • Created patient’s charts for Physician review • Submitted Third-Party Claims • Knowledge of Medical Terminology • Knowledge of HIPPA Regulations and Confidentiality



UAMS MEDICAL CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Access Coordinator 2

  • Dec 2015 - Feb 2018

  Patient’s resource for registration in EPIC • Obtained and updated demographic information • Arranged and scheduled appointments for patients in a variety of clinics • Obtained, Reviewed and processed Physician Referrals for consults and services • Tracked appointment cancellations, reschedules, and No-shows • Documented requests from patients, Clinical Staff, and Physicians while handling conflict • Prepared correspondence and memos as needed • Attached supported documents for Clinical Staff and Physician Review • Requested and Maintained Medical Records • Knowledge of Medical Terminology • Processed Insurance Prior-Authorizations • Knowledge of HIPPA Regulations and Confidentiality Show less



BAPTIST HEALTHCARE SYSTEMS, INC

• United States
• Medical Practices
• 1 - 100 Employee

• Intake Specialist

  • Jan 2013 - May 2014

  Obtained and updated demographic information in EPIC • Provided educational sessions to train new employees in the clerical process in an efficient and timely manner to ensure the process, functions, and goals are understood and met • Performed clerical duties pertaining to patients for intake • Verified and obtained insurance benefits • Collected financial liabilities • Obtained Medical Records to created patient’s charts for review • Submitted Third-Party Claims • Knowledge of Medical Terminology Show less

• Laboratory Technician

  • Mar 2012 - Aug 2012

  Secured specimens for proper transport on and off campus • Received and processed specimens from outside laboratories • Correlated test information with requisitions • Placed orders and input data into laboratory system • Tracked the receipts of samples Secured specimens for proper transport on and off campus • Received and processed specimens from outside laboratories • Correlated test information with requisitions • Placed orders and input data into laboratory system • Tracked the receipts of samples