Experience

HotelTime Solutions
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer support

  • Jul 2023 - Present

Four Points by Sheraton Auckland
• New Zealand
• Hospitality
• 1 - 100 Employee
• Receptionist

  • Feb 2023 - Jun 2023


inDriver

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • May 2022 - Feb 2023

  • Outgoing Calls To Clients • Response To Clients Requests Via Chat And Email • helping to solve appeals of users; • Control The Quality Of Work; • Translation Of The Texts; • Analyze Client Requests • Regulate Conflicts • Outgoing Calls To Clients • Response To Clients Requests Via Chat And Email • helping to solve appeals of users; • Control The Quality Of Work; • Translation Of The Texts; • Analyze Client Requests • Regulate Conflicts



Le Meridien Chiang Rai

• Sales Executive

  • Nov 2018 - Sep 2020

  • Contact to travel agent for meal rate promotion and room rate inquiry. • Provide proposals to clients who inquire for catering, wedding, or room. • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Prepares reports by collecting, analyzing, and summarizing information. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Made group room reservation, provide group details - name list, time of arrival, guest requirements and shear with other outlet. • Sales call, meeting and thank you guest for festive and also update promotion for next inquiry. • Hotel site inspection • Record data company history • Taking care when guest arrival till they leave Show less



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Jan 2018 - Oct 2018

  Processes reservations by mail, telephone, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents (Group and F.I.T reservation) • Communicate and co-ordinate group enquiries, rate quotes with the Sales Manager and Revenue Team as appropriate and ensure that group information and contracts are kept up to date. • Processes advance deposits on reservations. • Handles daily correspondence. Responds to inquiries and makes reservations as needed. • Configuring rates on the hotels property management system. • Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis. Show less



Le Patta Hotel

• Front Desk Receptionist

  • Oct 2016 - Dec 2017

  • Welcomed guests with check in and check out. • Answered phones and booked reservations, respond to emails. • Kept records of occupied rooms and guests' accounts. • Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed. • Arranged for tours, coordinated with tour operators. • Answered queries pertaining to services and facilities of the hotel; and other matters such as shopping, dining, and travel directions. • Welcomed guests with check in and check out. • Answered phones and booked reservations, respond to emails. • Kept records of occupied rooms and guests' accounts. • Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed. • Arranged for tours, coordinated with tour operators. • Answered queries pertaining to services and facilities of the hotel; and other matters such as shopping, dining, and travel directions.



Grand Vista Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jan 2016 - Aug 2016

  Welcomed guests when check in and check out. • Assisted other hotel staff such as the front desk regarding hotel guests’ concerns. • Answered queries to services and facilities of the hotel such as shopping, dining, and travel directions. • Recorded the expenditure the guests' bill of payment. • Assisted visitors and guests registered in the hotel. Welcomed guests when check in and check out. • Assisted other hotel staff such as the front desk regarding hotel guests’ concerns. • Answered queries to services and facilities of the hotel such as shopping, dining, and travel directions. • Recorded the expenditure the guests' bill of payment. • Assisted visitors and guests registered in the hotel.



Krabi Cozy Place

• Front Desk Receptionist

  • Sep 2015 - Dec 2015

  Welcomed guests when check in and check out. • Answered queries to services and facilities of the hotel such as shopping, dining, and travel directions. • Recorded the expenditure the guests' bill of payment. • Assisted visitors and guests registered in the hotel. • Selling program tours. Welcomed guests when check in and check out. • Answered queries to services and facilities of the hotel such as shopping, dining, and travel directions. • Recorded the expenditure the guests' bill of payment. • Assisted visitors and guests registered in the hotel. • Selling program tours.