Talent Acquisition at DAS.K.K. | Customer Success at OpenClassrooms Japan

• Oct 2020 - Present

【Talent Acquisition at DAS】 • Successfully filled all the open positions including sales, customer success, account manager, ad operation, project manager and HR manager • Responsible for the full life cycle recruitment process including creating JDs, sourcing, screening, evaluating, coordinating interviews 【Customer Success Manager at OpenClassrooms Japan】 • Develop and implement customised apprenticeship programs in Japan, including employer/learner onboarding, regular status updates on the progress, and any escalation process with customers • Manage relationships with apprenticeship contacts at the employer level, including HR partners, change managers, and DX managers and ensure renewals and drive long-term account growth for broader customers • Increase customer retention by conducting regular check-in calls, and performing quarterly health checks for strategic reviews • Build and maintain internal dashboards to monitor program performance and scalable processes tools to provide a world-class customer experience • Create a business development strategy by mapping the market per industry and assessing the companies that are investing in training/hiring • Obtained Japanese government recruitment business licenses (有料人材紹介事業許可 and 派遣事業許可) for a start-up project which is to help the learners to get a job • Work with external stakeholders to create employment contracts, agreements, etc. KPIs: on-time program delivery; onboarding; customer satisfaction; customer Renewal/Upsell rates; students graduation/churn rates; in-house recruitment

Senior Consultant - Online and Digital Technology Recruiter

• Oct 2019 - Oct 2020

- Successfully promoted to Senior Consultant by hitting 30MJPY sales in 12months- Engaged in regular face to face meetings to develop professional and mutually beneficial, long-term relationships with existing clients and enhanced business opportunities- Provided consultative advice to clients and candidates to ensure relevant recruitment solutions are provided to ensure constantly seeking opportunities and adding value to the relationship

Consultant - Online and Digital Technology Recruiter

• Apr 2018 - Sep 2019

- Led deeper entry into the digital marketing and advertising technology market by identifying potential clients and successfully opened 9 new contracts within the market which includes Japanese and foreign companies by cold-calling, lead sales, and other sales methods- Developed and maintained strong relationships with hiring managers/CEOs and candidates by sharingmarket trends and hiring needs, obtaining over 30 leads and new roles- Planned and promoted the digital marketer networking event to increase awareness of Computer Futures’ services, attended by over 30 mid-career and senior-level IT professionals

Associate Consultant

• Jan 2018 - May 2018