Experience

Kibrit

• Azerbaijan
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of IT Support

  • May 2017 - Present



RCOM LLC

• Azerbaijan
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of IT Support Services

  • Apr 2015 - May 2017

• IT Support Specialist

  • Feb 2013 - Apr 2015

  • Support 150+ clients in office• Walk customers through the process of installing the software on their machines and starting up the program for the first time• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem• Send technical documentation to customers who have lost or misplaced theirs• Refer difficult cases to a senior analyst or support tech• Assume remote control over customers’ computers when necessary to resolve problems• Make hardware recommendations for customers whose machines cannot support the software• Provide access to network for customers• Cabling • Technical Support of Office Equipment• Junior VoIP Support (Asterisk) • Junior EIT Support (DC, AD, GPO, Exchange 2010, SEP, SBE) Show less



"EVRASCON" Corporation

• Construction
• 1 - 100 Employee

• IT Support Specialist

  • Feb 2012 - Feb 2013

  • Support 100+ clients in office • Walk customers through the process of installing the software on their machines and starting up the program for the first time • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem • Send technical documentation to customers who have lost or misplaced theirs • Refer difficult cases to a senior analyst or support tech • Assume remote control over customers’ computers when necessary to resolve problems • Make hardware recommendations for customers whose machines cannot support the software • Provide access to network for customers • Cabling • Technical Support of Office Equipment Show less



MarinTel

• Azerbaijan
• Maritime Transportation
• 1 - 100 Employee

• Junior Engineer

  • Sep 2011 - Feb 2012



Spektr

• Baku, Azerbaijan

• Office equipment repair specialist

  • Aug 2010 - Sep 2011

  • Refilling inkjet and laser printer cartridges • Repair inkjet and laser printers • Solving printing problems remotely and locally • Visit directly to the client to solve problems • Refilling inkjet and laser printer cartridges • Repair inkjet and laser printers • Solving printing problems remotely and locally • Visit directly to the client to solve problems



Spektr

• Baku, Azerbaijan

• Junior Technical Specialist

  • Feb 2008 - Jun 2009