Experience

EDOTCO Group

• Malaysia
• Telecommunications
• 700 & Above Employee

• Regional Manager Operations

  • Aug 2020 - Present

  ► Towershare was acquired by edotco in 2017 & I was the Zonal Manager Field Operations Transition.► Responsible for Managing Contractual KPIs and SLA Targets.► Multiple Vendor & Supplier Management.► Responsible for theft control drives.► Landlord Management, Team Management, Leading Cost Control initiatives.► Customer briefings and presentations on performance review sessions.► Responsible for Customer satisfaction & contract fulfilment.► O&M Processes Optimisation Drives. Show less

• Zonal Manager Operations

  • Aug 2017 - Aug 2020

  ► Managed Regional Network Contractual KPIs.► Regular Meetings with all the tenants for quality improvement & process implementation, highlighting the gaps on weekly/monthly basis.► Provide technical expertise as an escalation point for the Network and regional team. ► RMS connectivity checked during PM activities and DG control ON/OFF through RMS and fueling, also controlled for OPEX / cost saving. ► Ensuring optimum Network availability and KPIs as per the customer requirement and targets. ► Leading short Projects for improvement of Network KPIs, quality and to achieve customer satisfaction (Summer/Monsoon). Show less



Towershare

• United States
• Retail Office Equipment

• Assistant Manager Operations

  • Oct 2015 - Jul 2017

  ► Having the concept of infrastructure sharing, my current position and role, makes it possible to work on several projects with almost all Telecom and WLL operators, currently working in Pakistan. ► Operate and maintain sites for passive infrastructure ► Responsible for on-going monitoring of network operations and performance management related to SLAs and KPIs. ► Manage KPIs and SLAs for multiple customers. ► Responsible for developing the method for managing network operations. ► Responsible for customer satisfaction as well as communication management. ► Responsible for developing O&M agreed Process, Procedure, Template, Tools, and Regulations etc. ► Strategic decisions related to day-to-day issues shared by customers. ► Performance management of long-term service delivery plans. ► Overall budgetary control of cost control and performance against budget. ► Daily Operations of Service levels and performance KQI/KPI reports, outage reports. ► In cooperation with Customer Management for developing programs for network improvement. ► Track progress, provide financial control and ensure project quality. Show less



Relacom

• Sweden
• Telecommunications
• 700 & Above Employee

• Regional Manager Central (Site Acquisition & Civil Works)

  • Sep 2009 - Sep 2015

  ► Acquired all Tower Share sites nationwide through the Relacom platform. ► Obtained all NOCs (TMA, EPA, Authority's NOCs). ► Energised Commercial Power of all Tower Share sites, across the country. ►To supervised rollout / deployment activities in the region ► To devise and implement quality procedures for Rollout project activities ► Coordination with different departments including SA, Rollout, RAN.MS, Quality assurance for defining processes and procedures as per customer demand. ► To conduct internal audits to assess the effectiveness of the implemented procedures and suggest improvements if required to meet customer requirements ► Preparation of daily, weekly and monthly progress reports. ► To resolve any identified quality issue at site in consultation with site staff and related quarters followed by root cause analysis to prevent its reassurance ► To assess vendor’s performance periodically working to highlight any grey area where training can be proposed to overcome weaknesses ► To conduct monthly meetings to discuss the procedures to minimize the non-conformances and suggest corrective and preventive action to achieve desired quality levels across the board as per customer requirements. ► To manage all human and administrative resources in order to meet the project timelines and departmental objectives ► planning of resources for daily activities & new projects ► Planning daily activities & keep Manager as well as project team informed of all bottle necks & issues and taking remedial actions for their early resolution. ► Keeping track record of all dismantling from sites to warehouse. ►Achieving the target dates for the site acceptance as agreed with customers. ►Planning & Following up the final acceptance for all sites. Show less



Nokia Siemens Networks Pakistan

• Executive Site Acquisition & Commercial Power

  • Aug 2006 - Aug 2009

  ► As part of Acquisition team of the region, supporting them and dealing/meeting with other departments to make decisions and proposals of newly acquired sites. Verifying quotations and invoices from the contractor and maintaining of files ► Joint visits along with RF and MW engineers for acquiring of site that can safely bear the load of tower and equipment’s. In case of rooftop, analyse the strength of beams, columns and existing foundations to reject or accept. ► To have reporting/Co-ordination with Consultant regarding site design and feasibility reports. ► Preparing of the annexure of new acquired site and handed over to concerned department. ► To have a close liaison with contractors for getting timely targets to achieve set targets. ► To coordinate with Local Government (TMA, EPA, Cantt. Board) for obtaining the NOC prior to start CW. Show less